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the bracket. 
b) Pull and twist the rubber gasket/connector which 

holds the rod onto the motor, until the rod is freed from 

the motor. Remove the rod out of the fireplace. 

!

 NOTE:

 Rod may get slightly bent during removal 

and re-connecting. Ensure the rod is straight when re-

placed. Otherwise, it may cause excessive noise during 

operation.

c) Remove the 2 screws on the left flicker motor bracket 

to detach it from the firebox.

Locate the remote control receiver mounted to the left 

8. 

side of the unit and remove the wiring connections not-

ing their original connection labels on the receiver. 

!

 NOTE:

 Using a flat head screwdriver gently pry be

-

tween the end of the connector and the receiver to release 

the wires.

!

 NOTE:

 It may be helpful to mark or label the 3 black 

wires to identify their location. (See labeled diagram of the 

receiver - Figure 7)

!

 NOTE:

 Leave the 9 thin/small gauge wires permanently 

attached to the receiver.

The Remote Control Receiver is fastened to the un-

9. 

derside of the Ember Bed support by four (4) mounting 

studs, one in each corner. Squeeze each mounting 

stud’s clasp to release the receiver from the firebox. 

The tabs can also be cut using wire cutters.
Remove the log set and the cover plate on the side with 

10. 

the controls in the same manner as the previous one.
Reach hand into the opening on the switch side and 

11. 

locate the wiring for the red heat indicator lights. 

Using a flat head screwdriver apply a little pressure to 

12. 

the LED to force them out through the bottom of the 

mounting place noting their original configuration.

If access to the switch side of the unit is not possible the 

following instructions can be followed:

i)     With the small gauge wires still attached, pull the 

original receiver out of the side opening as much as 

possible without damaging the wires, and set it inside 

the fireplace. 

ii)    Cut the remaining shaft of the mounting tabs as close 

as possible to the side panel of the fireplace.

iii)   The replacement receiver is supplied factory mounted 

on a new interior cover plate. 

iv)   VERY IMPORTANT!!!  Please read the following steps 

very carefully and refer to Figure 6. The small gauge 

wires from both the original and the new receiver will 

require cutting to then be connected to its matching 

wire on the other receiver using the 3M push button 

connectors included in the package. 

v)   Take the new replacement receiver/plate and cut the 

small gauge wires leaving approximately 8” inches in 

length from the new receiver.

vi)   Using wire cutters, cut one of the small gauge wires off 

the old receiver approximately 1” inch from the base, 

carefully noting its location.

!

 NOTE:

 It may be easier to match the wires by cutting 

off the plastic wire tie which secures the 9 wires all 

together. 

vii)  Find the same wire coming from the exact same loca

-

tion on the new receiver to match it up to the original 

wire. Colors should match each other.

viii) Using the push button wire connector, connect the 

matching wires together. Pick up wire connector and 

place (1) wire into each terminal; (i.e. 1 yellow wire 

from the original receiver into one hole and one yellow 

wire from the new receiver in the remaining hole, for a 

total of 2 yellow wires).

ix)   Secure wires in the connector by pressing/crimping 

the 3M symbol on the orange plastic button with slip 

joint pliers or needle nose pliers. Slightly pull on end of 

wires to ensure there is a strong connection.

x)    Repeat this process for the (7) remaining wires cutting 

and matching only one color at a time, ENSURING 

EACH CONNECTOR HAS THE SAME WIRE COL-

ORS; (Red to Red; Orange to Orange; Blue to Blue; 

etc.).

Connect all of the wiring connections to their original 

13. 

locations on the new receiver - depending on the age 

of your unit there are 3 different remote control receiv-

ers that you could have see Figure 7 to determine 

where the wires should be attached to ensure correct 

operation.
Mount the new receiver in the location of the original, 

14. 

ensuring the proper orientation.

Re-assemble the fireplace in the reverse order as 

15. 

above. 

!

 NOTE:

 To replace the log set, insert the front edge of 

the log set and pushing back down until the rear tab snaps 

under the back ledge and the logs are resting against the 

partially reflective glass.

!

 NOTE:

 Once installed, ensure that the levels on the 

indicator lights are turning on in the correct sequence for 

stage 1, 2, and 3. 

!

 NOTE:

 Check that the fireplace operates in the correct 

sequence: Stage 1 – Lights (No Heat), Stage 2 – Lights 

and Low Heat, Stage 3 – Lights and High Heat. 

Figure 6

Summary of Contents for BF362SD

Page 1: ...ice 2011 Dimplex North America Limited Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1 888 346 7539 www dimplex com IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage ...

Page 2: ... in damage to the equipment Warning Procedures and techniques which if not carefully followed will expose the user to the risk of fire serious injury or death Operation 3 Maintenance 4 Exploded Parts Diagram 5 Replacement Parts 5 Wiring Diagram 6 Switch Replacements 8 On Off 3 Position Heater Switches 8 Flicker Motor Flicker Rod Replacement 8 Heater Assembly Replacement 9 Remote Control Receiver R...

Page 3: ...e remote control receiving unit When placed in the On position Level 1 indicator will flash 3 Position Heater Switch Pressing activates Level 1 once the flame effect is turned on and the first red indicator light is activated Level 2 twice the flame effect remains on the heater is activated to the low heat setting and the first and second red indicator lights are activated Level 3 three times the ...

Page 4: ...he plastic 5 grommet which holds the end of the rod in the left bracket Grasp and turn it turn releasing it from the slot in the bracket and then lift it out of the bracket The motor side of the rod may be attached to the motor 6 in one of two ways Secured with a spring attach needle nose pliers to the spring on the motor shaft and pull while rotating in the same direction of the spring winding Se...

Page 5: ...800070700RP REMOTE CONTROL 7 MOD 0 A 3000200200RP MOD B C 3000370600RP 6 2 3 4 5 9 10 8 7 13 12 11 1 Replacement Parts REMOTE CONTROL RECEIVER 8 MOD 0 A 3000200700RP MOD B 3000430800RP MOD C 3000820500RP PARTIALLY REFLECTIVE GLASS 9 5900160600RP GLASS SUPPORT STRIP 10 0438290100RP MESH CURTAIN 11 8800240103RP CURTAIN ROD 12 8800250100RP LIGHT SOCKETS WITH HARNESS 13 2500090100RP 4 12 11 1 9 ...

Page 6: ...ack Green Orange Red Yellow Thermal Cut Off Jumper 1 Black Thermal Cut Off Jumper 2 Black Connector Connector Connector Connector Connector Connector Bulb Bulb Bulb Bulb PC Board Power Switch On Off Momentary Switch Flicker 1 Flicker 2 Motor Blower 1 Motor Blower 2 Motor Flicker 1 Motor Flicker 2 Blower 1 Blower 2 Heater 1 Heater 2 N Wiring Diagram Post 2004 ...

Page 7: ...Bulb Bulb Bulb Bulb Connector Connector Connector Connector Connector Connector Thermal Cut Off Jumper 2 Black Thermal Cut Off Jumper 1 Black L1 N R3R2L2L2R1 N Yellow Red Orange Green Black Blue Black White Red Red Red Red White Black Black Black Black Black Black Black White White White White White White G Ground Neutral L1 Black Red Black Green Black White Wiring Diagram Pre 2004 ...

Page 8: ...ance or cleaning to reduce the risk of elec tric shock or damage to persons NOTE This unit is equipped with two flicker motor flicker rod assemblies Determine which motor is defective 1 Open the steel curtains remove glass doors if appli 2 cable on the side where the replacement is required Remove the 2 screws from the log set retaining plate s 3 along the front of the log set on the side where th...

Page 9: ...rient the replacement heater assembly and 7 connect all of the wiring connections in their original locations Reassemble in the reverse order as above 8 Remote Control Receiver Replacement Tools Required Phillips screw driver Wire Cutters Needle Nose Pliers or Slip Joint Pliers Warning If the fireplace was operating prior to servic ing allow at least 10 minutes for light bulbs and heating elements...

Page 10: ...es from both the original and the new receiver will require cutting to then be connected to its matching wire on the other receiver using the 3M push button connectors included in the package v Take the new replacement receiver plate and cut the small gauge wires leaving approximately 8 inches in length from the new receiver vi Using wire cutters cut one of the small gauge wires off the old receiv...

Page 11: ...N L 1 2 3 4 From Flicker Motor From Lights 2 From Flicker Motor From Lights Switch 3 5 AC1 From Blower From Heater Line In From Blower and Heater From Blower and Heater From Flicker Motor and Lights From Flicker Motor and Lights From Blower and Heater RL1 RL2 RL3 N N L 1 2 4 From Flicker Motor and Lights Switch 3 5 From Heater Line In From Blower and Heater From Flicker Motor and Lights From Blowe...

Page 12: ...oming power from the electrical wall socket Check Fuse Breaker Panel Defective On Off Switch Replace On Off Switch Defective Remote Control Receiver Replace Remote Control Receiver Initialize with Re mote Control Fireplace does not turn on in Remote Mode Improper operation Refer to Operation Section Remote control not initialized to fireplace Initialize the remote control Loose wiring Check wiring...

Page 13: ...ation Defective Heater Assembly Replace Heater Assembly Heater fan turns on but heater lacks heat Improper operation Refer to Operation Section Loose wiring Trace wiring in unit Defective Heater Assembly Replace Heater Assembly Heating element is glowing red Normal Operation Small glowing sections of the element are considered normal Defective heater assembly If larger glowing sections are causing...

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