12
www.dimplex.com
PROBLEM
CAUSE
SOLUTION
general
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver.
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Remote Control Re-
ceiver where necessary. Initialize Remote Control and
Receiver
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize to Re-
mote Control.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Appearance
Fireplace does not turn on in
Manual Mode
Improper operation
Refer to Operation Section
No incoming power from the electrical
wall socket
Check Fuse/Breaker Panel
Defective On/Off Switch
Replace On/Off Switch
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize with Re-
mote Control.
Fireplace does not turn on in
Remote Mode
Improper operation
Refer to Operation Section
Remote control not initialized to fireplace
Initialize the remote control
Loose wiring
Check wiring connections
Remote Control not working
Install new battery into the Remote Control. Reinitial-
ize remote control where necessary
Replace Remote Control Receiver where necessary.
Initialize Remote Control Receiver to Remote Control.
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize to Re-
mote Control
Flame Frozen
Loose wiring
Check wiring connections
Defective flicker motor
Replace flicker motor
Flame not bright or flame not
visible
Burnt out light bulbs
Replace light bulbs/
Loose wiring
Check wiring connections
Defective light harness
Replace light harness
Log set dim, not glowing
Burnt out light bulbs
Replace light bulbs
Flame Shudder
Defective flicker motor
Replace flicker motor
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
TROUBLESHOOTINg gUIDE
