17
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote Control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Remote Control Re-
ceiver where necessary. Initialize Remote Control and
Receiver
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize Remote
Control and Receiver.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective Power Cord
Replace Power Cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on Manu-
ally
Improper operation
Refer to Operation Section
No incoming power from the electrical
wall socket
Check fuse/breaker panel
Defective 3-Position Switch
Replace 3-Position Switch
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize Remote
Control and Receiver
Fireplace does not turn on with
the Remote Control
Improper operation
Refer to Operation Section
Remote Control not initialized to fireplace Initialize the Remote Control
Remote Control not working
Install new battery into the Remote Control. Initialize
Remote Control.
Replace Remote Control or Remote Control Receiver
where necessary. Initialize Remote Control and
Receiver.
Loose wiring
Check wiring connections
Flame Frozen
Defective Flicker Motor
Replace Flicker Motor
Loose wiring
Check wiring connections
Flame not bright or flame not
visible
Burnt out light bulbs
Replace light bulbs
Loose wiring
Check wiring connections
Defective Light Harness/ LED Light As-
sembly
Replace Light Harness/ LED Light Assembly
Log set dim, not glowing
(BF9000 only)
Loose wiring
Check wiring connections
Defective LED Log Driver Board
Replace LED Log Driver Board
Defective Log Set Assembly
Replace Log Set Assembly
Flame Shutter
Defective Flicker Motor
Replace Flicker Motor
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
TROUBLESHOOTING GUIDE
