11
Troubleshooting Guide
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm
(if using the BOF-PLUGKIT)
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
Unpleasant smell when unit is
used.
Dirty or stale water.
Clean the unit as described under maintenance.
Appearance
Fireplace does not turn on
Manually
Improper operation
Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Defective 3 Position Switch
Replace 3 Position switch
Fireplace does not turn on with
the Remote Control
Improper operation
Refer to Operation Section
The batteries in the remote control are
dead.
Install new battery into the remote control
Defective remote control
Replace Remote Control
Defective remote control receiver
Replace remote control receive
Defective IR sensor
Replace IR sensor
The flame effect will not start
Switch A is in the ‘ON’ (I) position, but
mode Switch B has not been pressed.
(Figure 2)
Press Switch B once for flame effect. (Figure 2)
Low water level.
Check the water tank is full and there is water in the
sump.
Water in unit is too cold
Allow water to warm to room temperature.
If using distilled or reverse osmosis water,
unit will not produce a consistent mist
Add 1/8 tsp of table salt to water reservoir to intro-
duce electrolytes, only repeat when mist is not being
produced correctly
Check that the fan is operating correctly
Replace fan assembly
Ensure that the air filter is clean and dry
Cord is located over emitter on transducer
Relocate cord so that mist is free to rise off of trans-
ducer.
Defective Transducer
Replace Transducer
The flame effect is too low.
Flame effect control knob is set too low.
(Figure 2)
Increase level of flame by turning Control knob C to
the left slowly. (Figure 2)
The flame effect has too much
smoke.
Flame effect setting is too high.
Turn the flame effect Control knob “C” to the right until
it is at minimum and slowly turn to the left, about ¼ a
turn, at a time. Give the flame generator some time to
adjust before increasing. (Figure 2)
Mist is not coming out and the
red light by the transducer is
not on
The cord from the power board is not
working
Ensure that the cord is not pinched.
Ensure that the cord is fully inserted into the connec-
tion on the power board.
Mist is coming out fast
Filter is missing off of Fan Housing
Replace Fan Filter
Mist does not appear to be com-
ing out evenly
Unit is not level
Level unit
Media is blocking air flow
Rearrange media
A light bulb is burnt out
Replace light bulb
