Dimplex Bramdean BMD20, Operating Instructions Manual

Troubleshooting

Symptom

Cause

Corrective Action

The flame effect

will not start.

Mains plug is not plugged in.

Check plug is connected to wall 

socket correctly.

Low water level.

Check that the water tank is full and 

there is water in the sump.

The Transducer Unit is not sitting 

correctly in the sump

Ensure the Transducer in sitting down 

into the moulded recess in the  sump

The flame effect

is too low.

Flame effect is set too low.

Increase level of flame by

pressing   three times to get 

you into 

 mode. 

Press 

 to increase the flame setting

The Metal Disc in the transducer 

might be dirty

Clean the Metal Disc with soft brush 

supplied. (Fig 9) See ‘Maintenance.’ 

for a step by step procedure.

The wire from the Transducer Unit is 

sitting over the metal disc

Direct the wire to the back of the 

sump and make sure it sits into the 

side slot exiting the sump.

Unpleasant smell 

when unit is used.

Dirty or stale water.

Clean the unit as described under 

maintenance.

Using unfiltered tap water.

Use only filtered tap water.

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