10
Symptom
Cause
Corrective Action
The flame effect will
not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (See Fig.5)
The Transducer Unit is not sitting correctly
in the sump
Check plug is connected to wall socket
correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (See Fig.5)
Ensure the Transducer in sitting down into
the moulded recess in the sump
Cd51 Error Displayed
on Remote Control
Low water level.
Check that the water tank is full and there is
water in the sump.
Follow steps above under Filling the Water
Tank to refill the product with water.
Cd57 Error Displayed
on remote control.
Product will not
operate. LEDs
continuously blink
three times.
Time from max level to min level is too short.
Conflicting water level readings (min and
max level being read at the same time.)
Ensure there are no leaks in the sump.
Ensure that the floats are moving freely
within the sump.
Ensure the product is level.
The flame effect is too
low.
The Metal Disc in the transducer might be
dirty (See Fig.7)
The wire from the Transducer Unit is sitting
over the metal disc
The air filter may need cleaning
The air filter may be positioned incorrectly
Clean the Metal Disc with soft brush
supplied. (See Fig.7) See ‘Maintenance.’ for
a step by step procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Remove air filter and clean it.
Reposition air filter
Unpleasant smell
when unit is used.
Dirty or stale water.
Using unfiltered tap water.
Clean the unit as described under
maintenance.
Use only filtered tap water.
Troubleshooting
