Dimplex CS33116A, Service Manual

12

PROBLEM

CAUSE

SOLUTION

General

Circuit breaker trips or fuse 

blows when unit is turned on

Short in unit wiring.

Trace wiring in unit.

Improper circuit current rating

Additional appliances may exceed the current rating of 

the circuit breaker or fuse.  Plug unit into another outlet 

or install unit on a dedicated 15 amp circuit.

Unit turns on or off by itself

Remote Control has a similar frequency to 

other remotes in the area.

Replace Remote Control.  Initialize Remote Control and 

Remote Control Receiver

Radio frequency disturbance from outside 

sources.

Replace Remote Control and Remote Control Receiver, 

where necessary.  Initialize Remote Control and Re-

ceiver

Lights dim in room while the unit 

is on

Unit is drawing close to circuit current 

rating

Move the unit to another outlet or install unit on a dedi-

cated 15 amp circuit

Power cord gets warm

Normal Operation

The power cord may get slightly warm to the touch when 

the heater is on

Defective power cord

Replace power cord if cord gets hot to the touch.

Appearance

Fireplace does not turn on Manu-

ally

Improper operation

Refer to Operation Section

No incoming voltage from the electrical 

wall socket

Check Fuse/Breaker Panel

Loose wiring

Check wiring connections

Defective On/Off or 3-Position Switch

Replace On/Off or 3-Position Switch (Depending on the 

model)

Defective Remote Control Receiver

Replace Remote Control Receiver.  Initialize with Re-

mote Control

Fireplace does not turn on using 

the Remote Control

Improper operation

Refer to Operation Section

Remote Control not initialized to fireplace

Initialize the Remote Control

Remote Control not working.

Install new battery into the Remote Control.  Reinitialize 

remote where necessary
Replace Remote Control or Remote Control Receiver, 

where necessary.  Initialize Remote Control and Re-

ceiver.

Flame Frozen

Loose wiring

Check wiring connections

Defective Flicker motor

Replace Flicker motor

Flame not bright or flame not 

visible

Burnt out light bulbs

Replace light bulbs

Loose wiring

Check wiring connections

Defective light harness

Replace light harness

Log set dim, not glowing

Burnt light bulbs

Replace light bulbs

Flame Shudder

Defective Flicker motor

Replace Flicker motor

Light leaking around the log set

Log set not positioned properly

Check log set for proper fit

Troubleshooting Guide