13
PROBLEM
CAUSE
SOLUTION
Heater
Heater is not turning off
Improper operation
Refer to Operation Section
Defective switchboard
Replace switchboard
3001370100RP
Defective thermistor
Replace thermistor
3001380100RP
Defective relay board
Replace the relay board
3001360100RP
Defective display/control board
Replace the display/control board
3001350300RP
Heater is not turning on, but
flame effect is still function
-
ing
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective switchboard
Replace switchboard
3001370100RP
Defective heater assembly
Replace heater assembly
2203610100RP
Defective display/control board
Replace the display/control board
3001350300RP
Heater is turning off after a
couple of minutes of opera-
tion
Build up of dirt/dust in Heater
Assembly
Ensure that exterior intake louvers and fire
-
box cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
2203610100RP
Heater emits an odor
Normal Operation
Normal operation is when the heater emits
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing
or operation.
Defective heater assembly
Replace heater assembly
2203610100RP
Heating element is glowing
red
Normal Operation
Small glowing sections of the element are
considered normal.
Defective heater assembly
If larger glowing sections are causing the
heater to trip the thermal cutout, unplug unit,
discontinue use and replace heater assembly.
2203610100RP
Heater fan runs continu-
ously
Defective Heater On/Off Switch
Replace Heater On/Off Switch
Noise
Excessive noise with the
heater on
Dirty Heater Assembly
Ensure that exterior intake louvers and fire
-
box cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
2203610100RP
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from
other components. Replace if necessary.
Defective Flicker Motor
Replace Flicker Motor
2000220100RP
