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www.dimplex.com
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-
DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec
-
tive in material or workmanship during (i)
the 2 year limited warranty period for prod-
ucts other than fireplace surrounds (man
-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Limited warranty service will be per
-
formed solely by dealers or service
agents of Dimplex authorized to pro-
vide limited warranty services.
• For products (other than sur-
rounds (mantels) and trims) for
the period ending at midnight on
the first anniversary of the date
of first purchase
, Dimplex will in its
sole discretion either repair or replace
such defective product or part without
charge. If Dimplex is unable to repair
or replace such product or part, or if
repair or replacement is not commer
-
cially practicable or cannot be timely
made, Dimplex may, in lieu of repair
or replacement, choose to refund
the purchase price for such product
or part. This limited warranty entitles
the purchaser to on-site or in-home
warranty services. Accordingly, Dim
-
plex will be responsible for all labour
and transportation costs associated
with the repair or replacement of the
product or part except as follows: (i)
charges may be levied for travel costs
incurred to travel to the purchaser’s
site where the product is located if the
purchaser’s site is beyond 30 miles
(48 km) from the closest service depot
of Dimplex’s dealer or service agent;
and (ii) the purchaser is solely respon
-
sible for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the first anniversary of
the first purchase and ending at
midnight on the second anniversary
of the date of first purchase
,
this
limited warranty entitles the purchaser
to replacement parts only without
charge. If Dimplex is unable to replace
such part, or if replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of replacement, choose to refund the
purchase price for such part. The pur
-
chaser shall not be entitled to on-site
or in-home warranty services. The
purchaser shall be responsible for all
expenses incurred for the removal of
the part and installation of the replace
-
ment part including, without limitation,
all shipping costs and transportation
costs to and from the authorized
dealer’s or service agent’s place of
business and all labour costs. Such
costs shall not be the responsibility of
Warranty
