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TROUBLE SHOOTING GUIDE 

 

 

 
HEATER ASSEMBLY 

Problem

 

Heating element is glowing red. 

 

Probable Cause

 

Normal operation or defective heating assembly. 

 

Solution

 

Small glowing sections of the element are considered 
normal.  If larger glowing sections are causing the 
heater to trip the thermal cut out, unplug, discontinue 
use and replace the heater assembly. 

 

Service Manual Reference

 Page 

11

 

 

Problem

 

Heater is not turning on. 

 

Probable Cause

 

Defective switch or loose wiring or defective heater 
assembly. 

 

Solution

 

Check all wiring for loose wiring connections, 
repair/replace as necessary.  If all wiring connections 
are suitable check heater on/off switch & heater 
assembly for proper operation.  Replace as 
necessary. 

 

Service Manual Reference 

Heater on/off switch Page 10 

 

Heater assembly Page 11 

 

Problem

 

Heater fan turns on but heater lacks heat. 

 

Probable Cause

 

Improper operation or defective thermostat or loose 
wiring. 

 

Solution 

See page 3 of the service manual for heater 
thermostat operation.

  

Check all wiring for loose wiring 

connections, repair/replace as necessary.  If all wiring 
connections are suitable check heater thermostat for 
proper operation.  Replace as necessary. 

 

Service Manual Reference 

Operation Page 3 

 

Thermostat replacement Page 12  

 

 

 
 
 
 
 
 
 
 
 
 

 
 

18

 

 

Summary of Contents for DFP20-BW1009

Page 1: ...PARTS SERVICE MANUAL EWM COPPER EWM SS DFP20 BW1009 7400300000R01...

Page 2: ...MAIN ON OFF SWITCH 10 TO REPLACE FLAME MOTOR FLAME ROD 11 TO REPLACE HEATER ON OFF SWITCH 12 TO REPLACE HEATER ASSEMBLY 13 TO REPLACE HEATER THERMOSTAT CONTROL 14 TO REPLACE REMOTE CONTROL RECEIVER 1...

Page 3: ...are located on the lower right side of the wall mounted electric fireplace FIGURE 1 A MAIN ON OFF SWITCH The switch has two ON positions marked with and Manual The Manual position is for manual operat...

Page 4: ...an pass through most obstacles including walls It is supplied with one of 243 independent frequencies to prevent interference with other units The frequency code is indicated on the back of the transm...

Page 5: ...LB BULB REPLACEMENT 1 Unplug the unit from the outlet 2 Remove the two mounting screws from the bottom front of the heater assembly FIGURE 3 3 Loosen but do not remove the four heater and light assemb...

Page 6: ...p cloth The glass should be completely dried with a lint free cloth to prevent water spots To prevent scratching do not use abrasive cleaners or spray liquids on the glass surface WALL MOUNTED ELECTRI...

Page 7: ...EXPLODED VIEW EWM COPPER EWM SS DFP20 BW1009 7 01 02 04 05 07 08 11 12...

Page 8: ...00150100RP 5 Heater Assembly 2000230100RP 6 Cordset 4100040200RP 7 Flicker Motor EMC Models 2000140300RP DFP Models 2000220100RP 8 Reflector Rod 5900080600RP 9 Lower Light Harness Incandescent Light M...

Page 9: ...tor F licke r a ssem bly w ire L am ph olde r M oto r B low e r bla de of p lug W ir e o f w ide 24 GA R ed W ire fro m C uto ut B an k E lem ent 2 1 2 1 S w it ch S w it ch 3 0 1 T H E R MO S TA T L...

Page 10: ...t assembly mounting screws located on the bottom sides of the wall mounted electric fireplace 4 Slide the heater and light assembly forward to release it from the bottom of the wall mounted electric f...

Page 11: ...the six screws from the upper sides and back of the assembly 6 Separate the flicker motor and light assembly from the lower assembly 7 Locate and disconnect the wiring connections for the flame motor...

Page 12: ...t assembly mounting screws located on the bottom sides of the wall mounted electric fireplace 4 Slide the heater and light assembly forward to release it from the bottom of the wall mounted electric f...

Page 13: ...ed on the bottom sides of the wall mounted electric fireplace 4 Slide the heater and light assembly forward to release it from the bottom of the wall mounted electric fireplace 5 Place heater and ligh...

Page 14: ...nted electric fireplace 4 Slide the heater and light assembly forward to release it from the bottom of the wall mounted electric fireplace 5 Place heater and light assembly on a flat surface and remov...

Page 15: ...wall mounted electric fireplace 5 Place heater and light assembly on a flat surface and remove the six screws from the upper sides and back of the assembly 6 Separate the flicker motor and light assem...

Page 16: ...from the bottom of the wall mounted electric fireplace 5 Place heater and light assembly on a flat surface and remove the six screws from the upper sides and back of the assembly 6 Separate the flick...

Page 17: ...Problem Flame shudder Probable Cause Defective flame motor Solution Replace flame motor with a new one Service Manual Reference Page 9 Problem Log set dim ember bed not glowing Probable Cause Loose w...

Page 18: ...for loose wiring connections repair replace as necessary If all wiring connections are suitable check heater on off switch heater assembly for proper operation Replace as necessary Service Manual Refe...

Page 19: ...hen the switch is in the OFF position check all wiring for loose connections repair replace as necessary If all wiring connections are suitable check heater on off switch heater assembly for proper op...

Page 20: ...Solution Remove the heater assembly cover and clean the dust out of the blower if noise persists replace heater assembly or see below Service Manual Reference Page 11 Problem Grinding or excessive no...

Page 21: ...sary Service Manual Reference Page 3 Problem Plug or power cord gets warm Probable Cause Normal operation or defective cord Solution Under normal operation with the heater on the plug or cord may get...

Page 22: ...Road Cambridge ON Canada N1R 7G8 1 888 346 7539 www dimplex com In keeping with our policy of continuous product improvement we reserve the right to make changes without notice 2011 Dimplex North Ame...

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