11
PROBLEM
CAUSE
SOLUTION
general
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control
Radio frequency disturbance from out-
side sources.
Replace hand held remote control and receiver board
where necessary.
Defective circuit board
Replace circuit board
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
Appearance
Stove does not turn on Manually Improper operation
Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Defective main on/off switch
Replace main on/off switch
Loose wiring
Check wiring connections
Stove does not turn on with
remote
Improper operation
Refer to Operation Section
Remote control not initialized to stove
Initialize the remote control
Defective remote control
Install new battery into the handheld transmitter. Re-
configure remote where necessary
Replace remote control circuit board where necessary
Defective 3-position switch
Replace 3-position switch
Defective circuit board
Replace circuit board
Flame Frozen
Defective flame motor
Replace flame motor
Loose wiring
Check wiring connections
Flame not bright or flame not
visible
Burnt light bulbs
Replace light bulbs
Loose wiring
Check wiring connections
Defective light harness
Replace light harness
Log set dim, ember bed not
glowing
Burnt light bulbs
Replace light bulbs
Log set not glowing/pulsing
Loose wiring harness
Check wiring connections
Defective circuit board
Replace circuit board
Defective log set
Replace log set
Flame Shutter
Defective flame motor
Replace flame motor
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
Heater
Heater is not turning off
Improper operation
Refer to Operation Section
Defective heater on/off switch
Replace heater on/off switch
Loose wiring
Trace wiring in unit
Defective remote control
Replace remote control
Defective circuit board
Replace circuit board
TROUBLESHOOTINg gUIDE
