13
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote control has a similar frequency
to other remotes in the area.
The remote control and the remote control receiver
needs to be replaced. Reinitialize the remote control
to the remote control receiver after installation.
Radio frequency disturbance from out-
side sources.
Defective Remote Control Receiver
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on Manu-
ally
Improper operation
Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective 3 Position Switch
Replace 3 Position switch
Defective Remote Control Receiver
The remote control and the remote control receiver
needs to be replaced. Reinitialize the remote control
to the remote control receiver after installation.
Fireplace does not turn on with
the Remote Control
Improper operation
Refer to Operation Section
Remote control not initialized to fireplace Initialize the remote control
The batteries in the remote control are
dead.
Install new battery into the remote control Reinitalize
remote if necessary
Defective remote control
Replace Remote Control and Remote Control Re-
ceiver, reinitialize
Flame Frozen
Loose wiring
Check wiring connections
Defective Flicker Motor
Replace Flicker Motor
Flame is not visible
Loose wiring
Check wiring connections
LED light assembly is not working
Replace LED light assembly
LED driver board is not working
Replace LED driver board
Flame Shudder
Defective Flicker Motor
Replace Flicker Motor
TROUBLESHOOTING GUIDE
