In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
PROBLEm
CaUSE
SOLUTION
Heater
Heater is not turning Off
Improper operation
Refer to Operation Section
Defective Heater On/Off Switch
Defective Heater On/Off Switch
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize to
Remote Control.
Heater is not turning On
Improper operation
Refer to Operation Section
Loose wiring
Check wiring connections
Defective heater assembly
Replace heater assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assem-
bly
Ensure that exterior intake louvers and firebox
cavity are free of dirt/dust.
Defective Heater Assembly
Replace Heater Assembly
Heater emits an odor
Normal Operation
Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac-
cumulated during manufacturing or operation.
Defective heater assembly
Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective heater assembly
Replace heater assembly
Heating element is glowing red Normal Operation
Small glowing sections of the element are con-
sidered normal.
Defective heater assembly
If larger glowing sections are causing the heater
to trip the thermal cutout, unplug unit, discon-
tinue use and replace heater assembly.
Heater fan runs continuously
Loose wiring
Trace wiring in unit
Defective heater assembly
Replace heater assembly
Noise
Excessive noise with the
heater on
Dirty heater assembly
Ensure that exterior intake louvers and fire-
box cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from
other components. Replace if necessary.
Defective flicker motor
Replace flicker motor
!
NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service manual.
