Problem
Possible Cause
Corrective Action
heater is not
turning on.
1. Improper operation.
1. refer to instruction manual.
2. If problem persists, unplug
unit and contact technical
support.
heater emits an
odor.
1. normal operation.
1. normal operation is when
the heater emits an odor
for a brief period after the
heater is initially turned
on. The heater is burning
off any dust accumulated
during manufacturing or
operation.
2. If problem persists, unplug
unit and contact technical
support.
heater fan turns
on but heater lacks
heat.
1. Improper operation.
2. normal operation.
1. refer to instruction manual.
2. normal operation.
3. If problem persists, unplug
unit and contact technical
support.
heating element is
glowing red.
1. normal operation.
1. small glowing sections of
the element are considered
normal.
2. If larger glowing sections
are causing the heater
to trip the thermal cutout,
unplug unit, discontinue
use and contact technical
support.
Troubleshooting guide
© 2011 Dimplex north America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge on
Canada n1r 7G8
