13
PROBLEM
CAUSE
SOLUTION
28” - 9601130800RP
Heater
Heater is not turning off
Improper operation
Refer to Operation Section
Defective switchboard
Replace switchboard
Defective thermistor
Replace thermistor
Defective control board
Replace the control board
Heater is not turning on, but
flame effect is still function
-
ing
Improper operation
Refer to Operation Section
Unit requires resetting
Turn all of the controls to Off and unplug the
unit from the wall for 5-10 minutes, then plug
back in
Loose wiring
Trace wiring in unit
Defective switchboard
Replace switchboard
Defective heater assembly
Replace heater assembly
Defective control board
Replace the control board
Heater is turning off after a
couple of minutes of opera-
tion
Build up of dirt/dust in Heater
Assembly
Ensure that exterior intake louvers and firebox
cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
Heater emits an odor
Normal Operation
Normal operation is when the heater emits
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing
or operation.
Defective heater assembly
Replace heater assembly
Heating element is glowing
red
Normal Operation
Small glowing sections of the element are
considered normal.
Defective heater assembly
If larger glowing sections are causing the
heater to trip the thermal cutout, unplug unit,
discontinue use and replace heater assembly.
Noise
Excessive noise with the
heater on
Dirty Heater Assembly
Ensure that exterior intake louvers and firebox
cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
Defective Flicker Motor
Replace Flicker Motor
