12
South Africa ZA2008/08702
Mexico MX2008011712
South Korea KR101364191
Japan JP5281417, JP5496291
Brazil BRP10708894
India 4122/KOLNP/2008
New Zealand NZ571900
Symptom
Cause
Corrective Action
The flame effect will
not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (Fig.5)
The Transducer Unit is not sitting
correctly in the sump
Check plug is connected to wall socket
correctly.
Check that the water tank is full and
there is water in the sump.
Check that the connector is inserted
correctly. (Fig.5)
Ensure the Transducer in sitting down
into the moulded recess in the sump
The flame effect is
too low.
Flame effect setting is set too low.
The Metal Disc in the transducer might
be dirty (Fig.14)
The wire from the Transducer Unit is
sitting over the metal disc
Increase the level of fire with the remote
control
Clean the Metal Disc with soft brush
supplied. (Fig.14) See ‘Maintenance.’ for
a step by step procedure.
Direct the wire to the back of the sump
and make sure it sits into the side slot
exiting the sump.
Unpleasant smell
when unit is used.
Dirty or stale water.
Using unfiltered tap water.
Clean the unit as described under
maintenance.
Use only filtered tap water.
The flame effect has
too much smoke.
Flame effect setting is too high.
Decrease the level of the fire with the
remote control
Main lamps are not
working and there
are no flames or
smoke.
There is no water in the water tank
Follow instructions under
Maintenance
, ‘Filling the water tank’.
Check the plug is connected to the wall
socket correctly and that Switch ‘A’ Fig.
10 is in the ‘ON’ (
I
) position.
Troubleshooting
