EWMC-CC-SS
TROUBLE SHOOTING GUIDE
GENERAL
Problem
Cause
Solution
Service Manual
Reference
Circuit breaker trips
or fuse blows when
unit is turned on
Improper circuit current rating
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Optional remote control has a
similar frequency to other
remotes in the area
Radio frequency disturbance
from outside sources
Replace hand held remote
control
Unit turns on or off
by itself
Defective circuit board
Replace circuit board
Page 14
Lights dim in room
while the unit is on
Unit is drawing close to circuit
current rating
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
Normal operation
The power cord may get
slightly warm to the touch
when the heater is on
Power cord gets
warm
Defective power cord
Replace power cord
Page 16
APPEARANCE
Problem
Cause
Solution
Service Manual
Reference
Improper operation
Refer to User’s Guide
Defective main on/off switch
Replace main on/off switch
Page 7
Defective remote control
Install new battery into the
handheld transmitter and
reconfigure remote
Page 2
Defective circuit board
Replace circuit board
Page 14
Fireplace does not
turn on
Loose wiring
Check wiring connections
Page 5
Defective flame motor
Replace flame motor
Page 10
Flame frozen
Loose wiring
Check wiring connections
Page 5
Burnt light bulbs
Replace light bulbs
Page 6
Loose wiring
Check wiring connections
Page 5
Flame not bright or
flame not visible
Defective light harness
Replace light harness
Log set dim, ember
bed not glowing
Burnt light bulbs
Replace light bulbs
Page 6
Flame Shutter
Defective flame motor
Replace flame motor
Page 10
