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www.dimplex.com
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical service by contacting
Dimplex at 1-888-
DImPLEX
(1-888-
346-7539), or 1367 Industrial road,
Cambridge ontario, Canada n1r 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires
a proof of purchase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 5 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
Limited warranty service will be
•
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
For products (other than surrounds
•
(mantels) and trims) for the period
ending at midnight on the first
anniversary of the date of first
purchase
, Dimplex will in its sole
discretion either repair or replace
such defective product or part without
charge. If Dimplex is unable to
repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
refund the purchase price for such
product or part.
This limited warranty
entitles the purchaser to on-site or in-
home warranty services
. Accordingly,
Dimplex will be responsible for all
labour and transportation costs
associated with the repair or
replacement of the product or part
except as follows: (i) charges may
be levied for travel costs incurred to
travel to the purchaser’s site where the
product is located if the purchaser’s
site is beyond 30 miles (48 km) from
the closest service depot of Dimplex’s
dealer or service agent; and (ii)
the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
For products (other than surrounds
•
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the first anniversary of
the first purchase and ending at
midnight on the fifth anniversary
of the date of first purchase
,
this
limited warranty entitles the purchaser
to replacement parts only without
charge. If Dimplex is unable to
replace such part, or if replacement is
not commercially practicable or cannot
be timely made, Dimplex may, in lieu
of replacement, choose to refund the
purchase price for such part. The
purchaser shall not be entitled to
on-site or in-home warranty services.
The purchaser shall be responsible for
all expenses incurred for the removal
of the part and installation of the
replacement part including, without
limitation, all shipping costs and
transportation costs to and from the
authorized dealer’s or service agent’s
place of business and all labour
costs. such costs shall not be the
responsibility of Dimplex.
For surrounds (mantels) and trims
•
Warranty
