What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-
DIMPLEX
(1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have
proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service
requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material or
workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds
(mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have
the following rights:
Dimplex will in its sole discretion either repair or replace such defective product or part without
charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is
not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for such product or part.
Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized
to provide limited warranty services.
For products other than surrounds (mantels) and trims
, this 2 year limited warranty entitles the
purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible for all
labour and transportation associated with repairing or replacing the product or part except as
follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site
where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest
service depot of Dimplex’s dealer or service agent; and (ii) the purchaser is solely responsible for
providing clear access to all serviceable parts of the product.
For surrounds (mantels) and trims
, this 1 year limited warranty does not entitle the purchaser to
on-site or in-house warranty services. The purchaser is responsible for removal and transportation
of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from
the authorized dealer’s or
service agent’s place of business.
On-site or in-home services for
surrounds (mantels) and trims may be performed at the purchaser’s specific request and expense
at Dimplex’s then-current rates for such services. Dimplex will not be responsible for, and this
limited warranty shall not include, any expense incurred for installation or removal of the surrounds
(mantels) or trims or any part thereof (or any replacement product or part) including, without
limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service
agent’s place of business and all labour costs. Such costs shall be the purchaser’s responsibility.
