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SF3202 

 

 

TROUBLESHOOTING GUIDE 

 
 

HEATER 

 

Problem 

Cause 

Solution 

Service Manual 
Reference 

 
Heater is not 
turning off 
 
 

Defective heater on/off switch 

Replace heater on/off switch 

Page 13 

Improper operation 

See User’s Guide 

 

Loose wiring 

Trace wiring in unit 

Page 7 

 
Heater is not 
turning on 
 
 
 

Defective heater on/off switch 

Replace heater on/off switch 

Page 13 

Defective heater assembly 

Replace heater assembly 

Page 14 

Improper operation 

See User’s Guide 

 

Loose wiring 

Trace wiring in unit 

Page 7 

 
Heater emits an 
odour 

Normal operation 

Normal operation is when 
the heater emits an odour for 
a brief period after the 
heater is initially turned on.  
The heater is burning off any 
dust accumulated during 
manufacturing or operation. 

 

Defective heater assembly 

Replace heater assembly 

Page 14 

Loose wiring 

Trace wiring in unit 

Page 7 

Heater fan turns on 
but heater lacks 
heat 

Improper operation 

See User’s Guide 

 

Loose wiring 

Trace wiring in unit 

Page 7 

Defective heater assembly 

Replace heater assembly 

Page 14 

Heating element is 
glowing red 

Normal operation 

Small glowing sections of 
the element are considered 
normal.   

 

Defective heater assembly 

If larger glowing sections are 
causing the heater to trip the 
thermal cut out, unplug unit, 
discontinue use and replace 
heater assembly 

Page 14 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

19

Summary of Contents for SF3202

Page 1: ...MODEL SF3202 SERVICE MANUAL 7400670000R02 ...

Page 2: ... BULB REPLACEMENT 10 TO REPLACE LED SWITCH HARNESS 11 TO REPLACE FLAME SPEED CONTROL 12 TO REPLACE FLAME MOTOR FLAME ROD 13 TO REPLACE HEATER ON OFF SWITCH 14 TO REPLACE HEATER ASSEMBLY 15 TO REPLACE THE CIRCUIT BOARD 16 TO REPLACE THE POWER CORD 17 TROUBLESHOOTING GUIDE 18 GENERAL 18 APPEARANCE 18 HEATER 19 NOISE 20 ...

Page 3: ... the flame speed control to the desired level C Heater override switch When the Manual on off switch is in the on position the heater will run Turn the heater override switch to the off position to shut off the heater NOTE Ensure that the heater override switch is in the on position for the heater to work with the remote control RESETTING THE TEMPERATURE CUTOFF SWITCH Should the heater overheat an...

Page 4: ...sh 10 Use the up and down buttons to select the remote to display temperature in 0 F or 0 C 11 Press the clock button again The remote control is now ready for operation Warning It takes some time for the receiver to respond to the transmitter Do not press the buttons more than once within two seconds for correct operation Note The fireplace has an automatic timer function that will shut your fire...

Page 5: ...tion is activated press the up and down buttons in the following sequence UP DOWN DOWN UP DOWN the remote functions will now operate normally The remote will return to the child proof function if buttons are not pressed after two minutes 5 To disable the child proof function remove the battery cover on the back of the remote and slide the small blue switch up Batteries 1 The remote control uses 3 ...

Page 6: ...SF3202 5 ...

Page 7: ...SF3202 6 2 9 8 18 14 7 17 1 10 6 12 7 5 13 15 ...

Page 8: ...70200RP 2800070700RP 6 CIRCUIT BOARD 3000210100RP 3000210100RP 7 LED SWITCH HARNESS 3000210400RP 3000210400RP 8 REMOTE CONTROL 3000211500RP 3000211500RP 9 FLAME SPEED CONTROL 3000180100RP 3000240100RP 10 FLAME MOTOR 2000150200RP 3000240200KIT 11 BUSHING SNAP IN 8500000400RP 8500000400RP 12 CORD SET 4100040400RP 4100040400RP 13 REFLECTOR ASSEMBLY 5900080700RP 5900080700RP 14 GLASS SEMI SILVERED 590...

Page 9: ...SF3202 WIRING DIAGRAM 8 ...

Page 10: ...he end of their rated life Group replacement will reduce the number of times you need to open the unit to replace the light bulbs LOWER BULB REPLACEMENT 1 Lift up the front edge of the log until it clears the front tabs Pull out until the rear tab clears the back ledge then lift out 2 Examine the bulbs to determine which bulbs require replacement 3 Hold the socket while unscrewing the bulb 4 Hold ...

Page 11: ...ame There are four bulbs under the log set which generate the flames and embers It is a good idea to replace all of the light bulbs at one time if they are close to the end of their rated life Group replacement will reduce the number of times you need to open the unit to replace the light bulbs UPPER BULB REPLACEMENT 1 Remove upper light bracket with a screwdriver 2 Replace bulb 3 Reassemble in th...

Page 12: ...e the firebox from the back of the mantel 2 Remove the retaining screws on the top cover and remove the top being careful not to damage any of the wiring 3 Locate the LED switch harness mounted on the inner panel and disconnect the wiring clips and connections noting their original locations 4 Depress the retainer clips on the rear of the switch and push the switch out of the inner panel 5 Properl...

Page 13: ... damage any of the wiring 3 Pull off the control knob from the flame speed control and remove the mounting nut 4 Locate the flame speed control mounted to the side panel and disconnect the wiring clips and connections noting their original locations 5 Break off the four mounting studs on the flame speed control by grasping with pliers and twisting on the protruding part of the stud push the remain...

Page 14: ...NG OFF THE END OF THE REFLECTOR ROD 4 Remove the 2 screws securing the flicker motor to the flicker motor bracket 5 Discard the old flicker motor 6 Pick up the 1 rubber sleeve and locate over remaining spring on reflector rod ENSURE TO LOCATE THE LARGE OPENING OF THE RUBBER SLEEVE OVER THE REMAINING SPRING OF THE REFLECTOR ROD 7 Pick up new flicker motor and cut wire leads to 3 long with wire cutt...

Page 15: ...e the firebox from the back of the mantel 2 Remove the retaining screws on the top panel and remove the top being careful not to damage any of the wiring 3 Locate the heater on off switch mounted to the inner panel and disconnect the wiring clips and connections noting their original locations 4 Depress the retainer clips on the rear of the switch and push the switch out of the inner panel 5 Prope...

Page 16: ... 1 Remove the firebox from the back of the mantel 2 Remove the retaining screws on the top panel and remove the top being careful not to damage any of the wiring 3 Locate the heater assembly and disconnect wiring clips and connections noting their original locations 4 Locate and remove the heater mounting screws from inside the top of the firebox and remove the heater assembly 5 Properly orientate...

Page 17: ...top panel and remove the top being careful not to damage any of the wiring 3 Locate the circuit board mounted on the side panel and disconnect the wiring clips and connections noting their original locations 4 Break off the six mounting studs on the flame speed control by grasping with pliers and twisting on the protruding part of the stud push the remainder of the studs out through the top panel ...

Page 18: ... not to damage any of the wiring 3 Located and disconnect the power cord wiring connections noting their original locations from the circuit board 4 With needle nose pliers grasp the power cord strain relief grommet from inside the rear panel and push while twisting to remove 5 Pull the power cord out through the hole in the rear cover 6 Install the new cord set through the hole in the side panel ...

Page 19: ...ts warm Normal operation The power cord may get slightly warm to the touch when the heater is on Defective power cord Replace power cord Page 16 APPEARANCE Problem Cause Solution Service Manual Reference Fireplace does not turn on Improper operation Refer to User s Guide Defective main on off switch Replace main on off switch Page 10 Defective remote control Install new batteries into the handheld...

Page 20: ...ation is when the heater emits an odour for a brief period after the heater is initially turned on The heater is burning off any dust accumulated during manufacturing or operation Defective heater assembly Replace heater assembly Page 14 Loose wiring Trace wiring in unit Page 7 Heater fan turns on but heater lacks heat Improper operation See User s Guide Loose wiring Trace wiring in unit Page 7 De...

Page 21: ...tive heater assembly Replace heater assembly Page 14 NOISE Problem Cause Solution Service Manual Reference Excessive noise with the heater on Dirty blower assembly Clean blower assembly Defective blower assembly Replace heater assembly Page 14 Grinding or excessive noise with the heater off Moving flame rod hitting or rubbing against internal components Flame rod replacement Page 12 Defective flam...

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