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Media Tray/Media LED Replacement

Tools Required:

  Phillips head screwdriver

  WARNING:

  If the firebox was operating prior to 

servicing, allow at least 10 minutes for the heating 

elements to cool off to avoid accidental burning of skin.

  WARNING:

  Disconnect power before attempting any 

maintenance to reduce the risk of electric shock or injury to 

persons.
1.  Follow the instructions for removing base panel
2.  Remove the 2 screws that secure the media LED lights 

and unplug the board.

3.  Align the new board, ensuring that the connector with 

the marking IN is oriented toward the right-side so 

that the cable can be reconnected on the correct side. 

Ensure that the LED lights on the strip are facing the 

clear plastic face of the tray.

4.  Affix the LED strip to the media tray, ensuring that the 

plastic washers are placed between the LED strip and 

the screw.

Thermistor Replacement

Tools Required:

  Phillips head screwdriver

Side cutters

  WARNING:

  If the firebox was operating prior to 

servicing, allow at least 10 minutes for the heating 

elements to cool off to avoid accidental burning of skin.

  WARNING:

  Disconnect power before attempting any 

maintenance to reduce the risk of electric shock or injury to 

persons.
1.  Follow the instructions for accessing the top 

components.

2.  Locate and disconnect the thermistor connection on 

the main control board. Cut the cable tie as needed to 

remove the wire.

3.  Connect the new thermistor in the same location.

  WARNING:

 Ensure wires do not come in contact 

with moving parts by securing wires in cable ties or 

electrical tape.

4.  Drop the cable for the old thermistor, as well as the wire 

of the new thermistor down at the same location as the 

old thermistor, so that they will be accessible from the 

bottom.

5.  Reassemble the top cover.
6.  Follow the instructions for accessing the bottom 

components on pages 8-9.

7.  Snip the cable tie that affixes the thermistor to the back 

of the firebox.

8.  Affix the new thermistor to the firebox, using the 

provided cable tie.

9.  Reassemble the firebox.

Flame Screen Replacement

Tools Required:

  Phillips head screwdriver

  WARNING:

  If the firebox was operating prior to 

servicing, allow at least 10 minutes for the heating 

elements to cool off to avoid accidental burning of skin.

  WARNING:

  Disconnect power before attempting any 

maintenance to reduce the risk of electric shock or injury to 

persons.
1.  Follow steps 1-7 for accessing the bottom components
2.  Slide new flame screen up, ensuring that the flame 

screen is fully inserted.

3.  Reassemble the firebox.

Log Set Replacement

Tools Required:

  Phillips head screwdriver

  WARNING:

  If the firebox was operating prior to 

servicing, allow at least 10 minutes for the heating 

elements to cool off to avoid accidental burning of skin.

  WARNING:

  Disconnect power before attempting any 

maintenance to reduce the risk of electric shock or injury to 

persons.
1.  Follow the instructions for accessing the bottom com

-

ponents on pages 8-9.

2.  Disconnect the cable from the log set by depressing 

the three tabs and pulling both ends away from each 

other.

3.  Connect the new cable, and orient the log set along the 

base of the fireplace.

4.  Reassemble the firebox.

LED holder

Flicker rod

Rubber grommet

Retaining bracket

Flicker motor

Thermistor

Figure 5

Summary of Contents for XHD23G

Page 1: ...XX 6909850XXX 6909970XXX 7401050100R00 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this firebox For your safety always comply with all warnings and safety i...

Page 2: ...owed will expose the user to the risk of fire serious injury or death Operation 3 Exploded Parts Diagram 6 Replacement Parts List 6 Wiring Diagram 7 Accessing Top Components 8 Accessing Bottom compone...

Page 3: ...control panel to the right side of the white line to activate the icons The selected setting displays on the left side of the panel A multi function IR infrared remote control also is provided The rem...

Page 4: ...nge is 62o 78o F 17o 26o C This feature is active whenever the heat is enabled Disable Heat Using the manual controls press the Heat and Temp buttons at the same time and hold for 2 second to disable...

Page 5: ...lay will show b3 b1 b2 respectively High Low Medium G Flame Press to turn the flame effect On Press again to turn the flame effect Off H Timer Press multiple times to change the sleep timer by 0 5 hr...

Page 6: ...LEDs Log Models 3001880100RP 11 Media LED Strip XHD23G 3001570100RP XHD26G 3001570700RP XHD28G 3001570300RP 12 Flame Screen XHD23 5902580400RP XHD26 5902580500RP XHD28 5902580600RP 13 Logset XHD23L 04...

Page 7: ...7 Wiring Diagram Logset or Media Bed LEDs On log models only...

Page 8: ...the top cover flat so that the attached components are acces sible Accessing Bottom components Tools Required Phillips head screwdriver WARNING If the firebox was operating prior to servicing allow a...

Page 9: ...ving parts by securing wires in cable ties or electrical tape 5 Reassemble the firebox Main Control Board Replacement Tools Required Phillips head screwdriver Pliers WARNING If the firebox was operati...

Page 10: ...ead screwdriver WARNING If the firebox was operating prior to servicing allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power befo...

Page 11: ...ect power before attempting any maintenance to reduce the risk of electric shock or injury to persons 1 Follow the instructions for accessing the bottom components on pages 8 9 2 Locate the plastic LE...

Page 12: ...curing wires in cable ties or electrical tape 4 Drop the cable for the old thermistor as well as the wire of the new thermistor down at the same location as the old thermistor so that they will be acc...

Page 13: ...replaced Change batteries see Maintenance section Defective remote control Replace remote control Defective touchpad Replace touchpad Appearance Log set dim or not glowing Loose connection Check wiri...

Page 14: ...cient space around the firebox Install feet if nec essary Buildup of dust debris Ensure that the exterior intake louvers and firebox cavity are free of dust debris Defective heater assembly Replace he...

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