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9

4.  Carefully lay the fireplace on its back.
5.  Remove the bottom panel and set it aside.

!

  NOTE: 

On the XHD28G, the media bed lights 

are attached to this bottom panel. You can disconnect 

these lights to have better access to the components in 

the firebox. 

!

  NOTE: 

The log set/media tray has a wire attached 

to the unit which can be temporarily disconnected for 

easier access.
Most components can now be accessed for service. 

However, if you wish to have further access to the 

components, complete the following steps.

6.  Remove the flame screen retaining brackets by 

removing the 2 screws on each side of the firebox that 

hold each bracket (4 screws total). (Figure 4)

7.  Carefully slide the flame screen down toward the base 

of the firebox and set it aside during service.

!

  NOTE: 

When reinserting the flame screen, ensure 

that the upper portion is inserted all the way to the top.

Power Cord Replacement

Tools Required:

  Phillips head screwdriver

Pliers

7mm Wrench

  WARNING:

  If the firebox was operating prior to 

servicing, allow at least 10 minutes for the heating 

elements to cool off to avoid accidental burning of skin.

  WARNING:

  Disconnect power before attempting any 

maintenance to reduce the risk of electric shock or injury 

to persons.

1.  Follow the instructions for accessing the top 

components on page 8.

2.  Disconnect the wires from the powercord, noting their 

original locations. Use wrench to remove gold nut that 

secures the green grounding wire to the body of the 

firebox, along with the silver ring. Cut the cable ties as 

needed to remove the wires.

3.  With pliers, grasp the power cord strain relief grommet 

from inside the back of the bottom panel and push 

while twisting to remove. 

4.  Install the new power cord and reconnect wires as 

before. Refer to the wiring diagram if needed. Ensure 

that they are secure and the wires cannot be pulled out 

of the wire connector.

  WARNING:

 Ensure wires do not come in contact 

with moving parts by securing wires in cable ties or 

electrical tape.

5.  Reassemble the firebox.

Main Control Board Replacement

Tools Required:

  Phillips head screwdriver

Pliers

  WARNING:

  If the firebox was operating prior to 

servicing, allow at least 10 minutes for the heating 

elements to cool off to avoid accidental burning of skin.

  WARNING:

  Disconnect power before attempting any 

maintenance to reduce the risk of electric shock or injury 

to persons.

1.  Follow the instructions for accessing the top 

components on page 8.

!

  NOTE: 

It is recommended to take a picture of the 

wiring connections on the main control board prior to 

starting to ensure that all wires are reconnected to the 

correct place on the board.

2.  Disconnect all wire leading into the main control board. 

It may be helpful to use pliers to disconnect the flag 

connectors. Cut the cable ties as needed to remove the 

wires.

3.  Using pliers, pinch each of the four plastic standoffs to 

depress the tabs while gently lifting the main control 

board to release it.

4.  Properly orient and install the new main control board.
5.  Reconnect the wiring. Refer to the wiring diagram if 

needed.

  WARNING:

 Ensure wires do not come in contact 

with moving parts by securing wires in cable ties or 

electrical tape.

6.  Reassemble the firebox.

Power Supply Replacement

Tools Required:

  Phillips head screwdriver

Pliers

  WARNING:

  If the firebox was operating prior to 

servicing, allow at least 10 minutes for the heating 

elements to cool off to avoid accidental burning of skin.

  WARNING:

  Disconnect power before attempting any 

maintenance to reduce the risk of electric shock or injury to 

persons.
1.  Follow the instructions for accessing the top 

components on page 8.

2.  Locate the power supply and disconnect the wiring 

connections, noting their original locations. Cut the 

cable ties as needed to remove the wires.

3.  Remove the 4 screws that secure the power supply 

holder.

4.  Properly orient and position the new power supply and 

secure it by screwing the power supply holder into its 

place.

5.  Reconnect the wiring. Refer to the diagram if needed.

  WARNING:

 Ensure wires do not come in contact 

Summary of Contents for XHD23G

Page 1: ...XX 6909850XXX 6909970XXX 7401050100R00 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this firebox For your safety always comply with all warnings and safety i...

Page 2: ...owed will expose the user to the risk of fire serious injury or death Operation 3 Exploded Parts Diagram 6 Replacement Parts List 6 Wiring Diagram 7 Accessing Top Components 8 Accessing Bottom compone...

Page 3: ...control panel to the right side of the white line to activate the icons The selected setting displays on the left side of the panel A multi function IR infrared remote control also is provided The rem...

Page 4: ...nge is 62o 78o F 17o 26o C This feature is active whenever the heat is enabled Disable Heat Using the manual controls press the Heat and Temp buttons at the same time and hold for 2 second to disable...

Page 5: ...lay will show b3 b1 b2 respectively High Low Medium G Flame Press to turn the flame effect On Press again to turn the flame effect Off H Timer Press multiple times to change the sleep timer by 0 5 hr...

Page 6: ...LEDs Log Models 3001880100RP 11 Media LED Strip XHD23G 3001570100RP XHD26G 3001570700RP XHD28G 3001570300RP 12 Flame Screen XHD23 5902580400RP XHD26 5902580500RP XHD28 5902580600RP 13 Logset XHD23L 04...

Page 7: ...7 Wiring Diagram Logset or Media Bed LEDs On log models only...

Page 8: ...the top cover flat so that the attached components are acces sible Accessing Bottom components Tools Required Phillips head screwdriver WARNING If the firebox was operating prior to servicing allow a...

Page 9: ...ving parts by securing wires in cable ties or electrical tape 5 Reassemble the firebox Main Control Board Replacement Tools Required Phillips head screwdriver Pliers WARNING If the firebox was operati...

Page 10: ...ead screwdriver WARNING If the firebox was operating prior to servicing allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin WARNING Disconnect power befo...

Page 11: ...ect power before attempting any maintenance to reduce the risk of electric shock or injury to persons 1 Follow the instructions for accessing the bottom components on pages 8 9 2 Locate the plastic LE...

Page 12: ...curing wires in cable ties or electrical tape 4 Drop the cable for the old thermistor as well as the wire of the new thermistor down at the same location as the old thermistor so that they will be acc...

Page 13: ...replaced Change batteries see Maintenance section Defective remote control Replace remote control Defective touchpad Replace touchpad Appearance Log set dim or not glowing Loose connection Check wiri...

Page 14: ...cient space around the firebox Install feet if nec essary Buildup of dust debris Ensure that the exterior intake louvers and firebox cavity are free of dust debris Defective heater assembly Replace he...

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