Warranty and Support
dimtel
dimtel
8
Warranty and Support
8.1
Warranty
Dimtel Inc. warranties this product for a period of one year from the date
of shipment against defective workmanship or materials. This warranty ex-
cludes any defects, failures or damage caused by improper use or inadequate
maintenance, installation or repair performed by Customer or a third party
not authorized by Dimtel, Inc. Warrantied goods will be either repaired or
replaced at the discretion of Dimtel, Inc. The above warranties are exclusive
and no other warranty, whether written or oral, is expressed or implied.
8.2
Support
Dimtel Inc. will provide technical support for the product free of charge for
a period of one year from the date of shipment. Such support is defined to
include:
FPGA gateware bug fixes and upgrades;
IOC software bug fixes and upgrades;
Client software (display panels, external interface) bug fixes and up-
grades;
Phone, e-mail, and remote access (when allowed by the Customer)
support of software and hardware integration.
Free of charge technical support specifically excludes:
Commissioning with beam;
Feedback algorithm development and testing;
Beam dynamics characterization;
Operational support related to dynamic system operation.
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