DWG2000-8G User Manual
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Dinstar Technologies Co., Ltd.
50
5. FAQ
5.1 Device have been connected to network physically, but the network cannot be connected or
network communication is not normal
1) Make sure the network cable is ok or not , can through view the device WAN port or LAN port
indicator light to determine the physical connection is working or not;
2) Make sure the connected network devices (router, switch or hub) support 10M/100M adaptive,
if not, connect the Equipment directly to PC, landing WEB and in the "local connection"
Configuration interface Select the correct Ethernet Work Mode;
3) Check the Network Configuration, if the Configuration is incorrect, please re-Configuration. If
you are using DHCP mode, check DHCP Server is working properly;
4) Check whether there is a LAN device conflict with the exists IP ADDRESS.
5.2 Equipment can not register
If the Run LED does not flash mean unregistered
1) Check the network connection is working (see above section), whether the Configuration is
correct;
2) Check whether the LAN firewall setting is inappropriate (such whether limit the network
communication); If it is, there are two ways to try to resolve;
3) Ask network administrators to open limitation with the equipment’s network communications
(it is a special equipment, not afraid of virus attacks); (2) try to enable the equipment tunnel
(through the WEB for Configuration, Also, please NOTE, open the tunnel will impact voice
quality, Please do not enable the tunnel as far as possible, reference WEB Configuration Interface
Description section);
4) Check whether the Local Network to the SIP PROXY platform network environment is
relatively poor or not, and if so, please check Local Network or contact the service provider;
5) if go through those steps, the device still be in trouble, please contact the equipment provider;
5.3 When calling out, the callee’s phone shows wrong caller ID:
1) Ask the callee checks whether the device is failure or device battery power is low
2) Make sure the callee has been subscribed called User ID display service
3) If only part of the caller User ID with this problem, please contact the telecom carrier.
5.4 when calling in, the caller always hears a busy tone
Make sure Enable DND(Do-not-Disturb) in system
5.5 sudden interruption during a call
1) make sure whether is human error caused the problem
2) Make sure with the account balance or lack of disruption caused the call disconnected
3) Make sure whether there is interference with the fax tone or equipment busy tone, these
interference may lead to calls dropped
4) Make sure whether the LAN equipment such as gateway or router fails, user can try to restart
the gateway or router
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