MTG200 User Manual
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Dinstar Technologies Co., Ltd.
3.FAQ
3.1
How to get the IP address if I have modified the default IP or forgot it ?
Customers have two ways to get the IP address:
1) Press the RST button, then users can regain default IP. Refer to 1.2.1 Front View
2) Connect the CONSOLE with your PC Serial Port. The baud rate is 115200 bps. The user name is
"admin"
，
password is telnet/web login password. If password is reset, the default password is
“admin”. When customers have accessed it and input the command "show int" to get the IP.
3.2
Equipment physical connection to normal, but the network cannot be connected or
network communication is not normal
1) Make sure the network cable is ok or not , can through view the device WAN port or LAN port
indicator light to determine the work states of physical connection
2) Makeing sure the connected network devices (router, switch or hub) support 10M/100M
adaptive.
Else, connecting the Equipment directly to PC and landing Web , then in the "local
connection" .Selecting the correct Ethernet Work Mode
3) Check whether there is a LAN port conflict with the existing IP address
4) Login using the serial port, in the enable mode to view the correct IP and mask, and ping the
same segment of the PC or device to see if can pass.
3.3
Equipment can’t register
If the Run LED flashes slowly, it means unregistered.
1) Check the network connection is working (see above section), whether the Configuration is
Correct.
2) Check whether the LAN firewall setting is inappropriate (such whether limit the network
Communication); If it is, there are two ways to try to resolve:
2.1) Ask network administrators to open limitation with the equipment’s network
communications (it is a special equipment, not afraid of virus attacks);
2.2) Try to enable the equipment tunnel (Through the WEB for Configuration, Also, please
NOTE, open the tunnel will impact voice quality, Please do not enable the tunnel as far as
possible, reference WEB Configuration Interface, Description section).
4) Check whether the Local Network to the SIP PROXY platform network environment is
relatively poor or not, and if so, please check Local Network or contact the service provider.
5) If go through those steps, the device still be in trouble, please contact the equipment provider.
