5 Configurations on Web Interface
UC100-1
V
1S1O User Manual
Copyright©2011-2016 Dinstar
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5.8.9
Diagnostics
In case that call cannot be connected or voice has quality problem, you can enter into the
Call
Control
Diagnostics
interface to collect fault-related information and then send it to
technical support to locate fault.
Operation Procedures:
1
．
Select the module that needd to be traced. For example, if a call from SIP to FXS has
voice problem, you can select SIP message, FXS/FXO and Voice, and then click the
Start
button.
2
．
Give a call, and come back to the
Call Control
Diagnostics
interface after the call ends.
Then click Stop and download the tracing file.
3. In order to locate faluts more quickly, you sometimes need to enter into the
System
Service
Log interface, click export, and then send this exported file and the tracing file to
technical support,
Figure 5-69 Call Tracing for Diagnostics
