5 Configurations on Web Interface
UC200-2S2O User Manual
Copyright©2011-2018 Dinstar
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5.8.7
Diagnostics
In case that call cannot be connected or voice has quality problem, you can enter into the
Call
Control
Diagnostics
page to collect fault-related information and then send it to technical
support to locate faults.
Operation Procedures:
1
.
Select the module that need to be traced. For example, if a call from SIP to FXS has voice
problem, you can select SIP message, FXS/FXO and Voice, and then click the
Start
button.
2
.
Give a call, and come back to the
Call Control
Diagnostics
page after the call ends.
Then click
Stop
and download the tracing file.
3. In order to locate faults more quickly, you sometimes need to enter into the
System
Service
Log
page, click
Expor
t, and then send this exported file and the tracing file to
technical support,
Figure 5-74 Call Tracing for Diagnostics