Dinstar UC8000 IPPBX, User Manual

Page 1: ...Author Jesse Dai Shenzhen Dinstar Co Ltd Address Floor 18 Building 7A Vanke Cloud City Phase 1 Xingke 1st Street Xili Sub district Nanshan District Shenzhen Postal Code 518052 Telephone 86 755 2645 6664 Fax 86 755 2645 6659 Email sales dinstar com Website www dinstar com ...

Page 2: ...d about how to install configure or use the UC8000 IPPBX Please read this document carefully before using the UC8000 IPPBX Audiences This manual is aimed primarily for the following people Users Engineers who install configure and maintain the UC8000 IPPBX Revision Record Document Name Document Version Software Version UC8000 IPPBX User Manual V1 0 2 58 2 0 Conventions All references to the system...

Page 3: ...4 2 2 Power on the System 4 2 3 Network Connection 5 2 4 Connecting devices to the network 5 2 4 1 Preparations for Login 5 2 4 2 Log In Web 6 3 Basic Operation 7 3 1 Phone call operation 7 3 2 Call Holding 7 3 3 Call Waiting 7 3 4 Query IP Address and Restore Default Setting 8 4 Configuration Wizard 9 4 1 Configuration Wizard 9 4 2 Register to the server as a terminal 9 4 3 Other SIP Clients regi...

Page 4: ...18 5 3 2 User Manager 20 5 3 3 Operation Log 21 5 3 4 Service Log 22 5 3 5 Config Changes Log 22 5 3 6 Backup Restore Upgrade 23 5 3 7 Voice 23 5 3 8 Command Line 24 5 3 9 Cloud Service 24 5 3 10 Event Report 26 5 3 11 Schedule Task 27 5 3 12 Email 27 5 3 13 Disk Manager 28 5 3 14 Reboot 29 5 4 Network 29 5 4 1 Floating IP Management 29 5 4 2 Access Control 31 5 4 3 Firewall 32 5 4 4 Diagnostics 3...

Page 5: ... 11 PIN List 57 5 5 12 Active and Standby 58 5 6 Extension 65 5 6 1 SIP 65 5 6 2 Phones 70 5 6 3 Ring Group 71 5 6 4 Paging Group 72 5 6 5 Call Queue 73 5 7 Trunk 75 5 7 1 SIP 75 5 8 Call Control 78 5 8 1 Setting 78 5 8 2 Route Group 79 5 8 3 Route 79 5 8 4 Feature Code 81 5 8 5 IVR 84 5 8 6 Conference 86 5 8 7 Emergency Number 89 5 8 8 SCA 90 5 8 9 Follow Me 93 5 8 10 Alarm Clock 95 5 8 11 Diagno...

Page 6: ...tware based IPPBX when loaded on an X86 Architecture It runs in a docker and can be loaded on Linux or Centos 1 2 Application Scenario The application scenario of UC8000 is shown as follow Figure 1 2 Application Scenario of UC8000 1 3 Product Form Dinstar UC8000 is a software based UC solution It can be installed on any mainstream Linux based platform 1 4 Features Functions 1 4 1 Key Features Supp...

Page 7: ... user s permission Support HA solution active and standby active and standby switch to ensure stable operation of UC8000 1 4 2 Physical Specifications CPU Processor 2 or more cores RAM 2G or more Hard disk 100G or more Ethernet interface a 100 1000 Base T RJ45 or more 1 4 3 Voice Capabilities SIP over UDP TCP TLS RTP SRTP SDP RTP RTCP SSL Voice Codec G 711a u G 723 G 729 G 722 G 726 Opus Video Cod...

Page 8: ...Based on Caller Called Prefixes Dialing Rule Failover Routing Multi level IVR Auto attendant Function CDRs Voicemail Voice Recording Up to 20 000 SIP Extensions Up to 4 000 Concurrent Calls Paging Group Event Report Email Client Voicemail to Email Broadcast Broadcast Group Intercom Intercom Group Emergency Number Blacklist Whitelist Feature Code SCA Follow Me Alarm Clock 1 4 5 Network Features ...

Page 9: ... API interface support 2 Installation 2 1 Attentions before installing Users install the X86 host on their computer then install a mainstream Linux or Centos system on the X86 host and install the programs required for the UC8000 etc To reduce the interference to telephone calls please separate power cables from telephone lines To guarantee stable running of the UC8000 IPPBX please make sure that ...

Page 10: ...ion when users need to use the active and standby functions they can configure a floating IP address for active and standby management 2 4 Connecting devices to the network 2 4 1 Preparations for Login Connect the network interface of the host with UC8000 to Ethernet or LAN and configure the accessible IP address in advance e g 192 168 11 1 Take the Windows 7 operating system as an example set the...

Page 11: ...ter username and password default is admin admin 123 and click Login to enter the web interface Note The host name of the mainstream version of UC8000 is UC8000 and the host name of the neutral version of UC8000 is IPPBX For the security purpose login of the web will be limited If three consecutive login failures users need to slide to validate their user account If ten consecutive login failures ...

Page 12: ...hone call operation There are two methods to dial telephone or extension number Dial the called number and wait for 4 seconds for dialing timeout or dial the called number directly the system will judge whether the dialing is completed according to Digitmap and Regular Expression dialplans Press after dialing the called number to end 3 2 Call Holding The current call can be held by pressing the fl...

Page 13: ...efault Setting Since UC8000 uses the IP address of the host system and UC8000 cannot change this IP address users can only check the IP address by logging into the host system as shown in the following figure After logging into the web navigate to System Backup Restore Upgrade select the parts system network or service that need to be restored in the Restore to default settings option click Reset ...

Page 14: ...e Restoring the factory settings does not change the IP address 4 Configuration Wizard 4 1 Configuration Wizard The following are the common ways to configure the UC8000 IPPBX 4 2 Register to the server as a terminal The UC8000 is registered to the server as a terminal ...

Page 15: ...face and configure the listening port on the Profile SIP interface Then configure the server and account on SIP client 4 4 UC8000 Connected to PBX through SIP Trunk 5 Web configuration 5 1 Introduction to Web Interface Enter the IP address of UC8000 in the browser such as 192 168 11 1 then enter username and password default is admin admin 123 click Login to enter the web interface ...

Page 16: ...nctional items 4 Overview display Display the device model device SN firmware version etc 5 System Status The chart displays the status information of the system 6 PBX Status SIP extension SIP trunk Fail2ban current call conference CDRs and other statistical information 5 2 Status The Status menu mainly displays all kinds of status information It includes overview SIP Fail2ban current call confere...

Page 17: ...lays device model device SN hardware ID firmware version local time system status PBX status etc Figure 5 2 1 Overview 5 2 2 SIP The Status SIP interface displays the SIP information including SIP Extension SIP Trunk and SIP Profile Figure 5 2 2 1 SIP Extension Figure 5 2 2 2 SIP Trunk ...

Page 18: ...e while red means abnormal unavailable or prohibited There are five states Running Registered Rising Not Registered Rising Trying Descending Failed Waiting Profile The profile that is used by the SIP trunk SIP Profile Name The name of the SIP profile Listening Address The current listening address and port of SIP State Green means normal running while red means listening address and port of SIP is...

Page 19: ...hat an attack is occurring Figure 5 2 3 Fail2ban Note For the explanation of parameters related to Fail2ban please refer to the Network Fail2ban section 5 2 4 Current Call On the Status Current Call interface the source destination caller number called number start time answer time state and duration of the current real time call are displayed If there is no current call no information will be sho...

Page 20: ...far left to view more detailed agent status Figure 5 2 6 Call Queue 5 2 7 Parking Lot You can use the parking feature to park a call and then retrieve the call either from your phone or another phone After you park a call the call is placed on hold you can continue the conversation after retrieving it On the Status Parking Lot interface the numbers that are parked and the parking duration are show...

Page 21: ... CDRs is enabled CDRs will be saved automatically 50000 CDRs call be saved at most and they can be queried on the Status CDRs interface If it is disabled CDRs will not be saved Figure 5 2 9 CDRs 5 2 10 Service The Status Service interface displays the current service status of the system Switch Kernel Service Log Service and Web Service are on by default among which the web service can be closed a...

Page 22: ...ervice is still running Figure 5 2 10 Service Status 5 2 11 Performance The Status Performance interface displays the performance statistics of the system The parameters of the system such as usr sys io and sirq are displayed at the 5th second 1 minute 5 minutes and 1 hour Figure 5 2 11 System Performance 5 2 12 About On the Status About interface the device model device SN hardware ID MAC address...

Page 23: ...cense they can contact technical support to open the license 5 3 System Users can configure the time zone login username and password other user name provision operation log service log backup restore upgrade command line cloud service and reboot can be carried out in the System section 5 3 1 Setting On the System Setting interface users can modify language and voice language set a new time zone s...

Page 24: ...ct technical support Table 5 3 1 Explanation of Basic Setting Parameters Parameter Explanation Language Users can choose Chinese or English Voice Language Users can choose Chinese Spanish Portuguese or English Timezone Users can choose a time zone they want The default value is UTC Universal Time Coordinated Local Time The current time based on current time zone It is synchronized with NTP Data Fo...

Page 25: ...t and Emergency Enable Syslog Whether to enable system logging 5 3 2 User Manager On the System User Manager interface and users can set the username password and manage other users The default username and password are admin and admin 123 so it is strongly advised to modify them for security The super administrator of the system can add different users to the system and assign different roles for...

Page 26: ...can choose a role for the new user such as administrator operator and observer The default value is administrator New Password Setting the login password for the new user The password needs to consist of 8 to 32 characters Expiration The expiry date when the user cannot log into the system any more Status Choose enable or disable Web Access Permission The permissions to view status system network ...

Page 27: ...eration Log Note The operation log is mainly used by vendors to locate problems 5 3 4 Service Log Service logs can be exported on the System Service Log interface Those logs are generally used to locate system problems Figure 5 3 4 Service Log 5 3 5 Config Changes Log On the System Config Changes Log interface the configurations changed by administrator on the web of the UC8000 IPPBX are recorded ...

Page 28: ...load Users can download the configuration data to be backed up Select any of the checkboxes on the left of System Network and Service and then click Download Reset Select any of the checkboxes on the left of System Network and Service and then click Reset and configurations related to the selected part will be restored to factory defaults Restore Choose a backup file and then click Restore Upgrade...

Page 29: ...mand lines include sip status sip profile and so on Figure 5 3 8 Command Line Table 5 3 8 Explanation of Command Line Execute After selecting the corresponding command in the drop down box click Execute to execute the command Save Click Save to download the execution results locally Empty Clear the content of the command input box and the execution result 5 3 9 Cloud Service Cloud service is mainl...

Page 30: ...ort is 20006 which can be configured by the user according to the NMS server built Interface is the egress network interface of the current device Protocol version numbers that are consistent with the server are sufficient After saving the application add the SN information of the device to the NMS server to see if the connection is successful Figure 5 3 9 2 Remote Proxy server configuration Opera...

Page 31: ...be reported via URL call status CDRs SIP extension register unregister SIP trunk available unavailable and recording to web server For event report through URL please see the following example On the System Event Report interface select the events to be reported and the reporting method URL Figure 5 3 10 1 Check the reporting event and reporting method Input the URL Format http ip port event key1 ...

Page 32: ...ckup configuration and log backup Figure 5 3 11 Schedule Task 5 3 12 Email On the System Email interface users can configure an email client and can test the connection for sending mails But the premise is that the configured email needs to open SMTP IMAP and POP3 services With voicemail it can realize voicemail to email and will generate logs users can go to System Email Log to check ...

Page 33: ...ess The address of the SMTP server supported by the email client Protocol Choose IMAP or POP3 When POPS is selected TLS port is 995 by default 5 3 13 Disk Manager On the System Disk Manager interface users can view the memory usage of system The memory is divided into three categories including recording 50 voicemail 37 and others 13 They can also re division the proportion of each category or exe...

Page 34: ... 5 4 Network The UC8000 utilizes the IP address of the server s physical machine network interface so the UC8000 does not require network configuration If users want to use the active and standby feature they can configure a floating IP address for active and standby management The network menu mainly manages configures network related functions mainly including floating IP management access contr...

Page 35: ...ng IP address e g enp6s01 1 172 28 4 100 and the call service data will be forwarded to the UC8000 via this floating IP address Floating IP configuration steps On the Network Floating IP interface click New Configure a floating IP address based on the interface and interface index Table 5 4 1 Floating IP parameters configuration instructions Index Floating IP entry numbering up to 32 floating IP a...

Page 36: ...r browser by entering the floating IP address web After successfully creating a floating IP address creating or modifying the local listening interface as a new floating IP address UC8000 will listen to the floating IP address for call service Note After configuring the floating IP address with active and standby enabled the local listening interface name is displayed as Interface Name Interface I...

Page 37: ...m passing through the firewall Figure 5 4 3 1 Firewall Configuration Procedures Select On in the drop down box on the right of Filter Rules Control Select filter action accept or reject Click the New button Fill in information about filter rules Filtering rule information IP port MAC address can all be empty no judgment will be made when it is empty otherwise all three must be met after configurat...

Page 38: ...ource Port The source port of host which the accepted or rejected IP address belongs to Source MAC The source mac of the host which the accepted or rejected IP address belongs to Destination IP The destination IP address that users want UC8000 to accept or reject It is the destination IP address of the message it can also be a string of IP addresses for example 152 16 11 11 19 Destination Port The...

Page 39: ...of a network a website or a device in the input box of Ping and then click Ping If related messages are received it means the network works normally otherwise the network is not connected or is connected faultily Traceroute Traceroute is used to determine a route from one IP address to another Instruction for using Traceroute Enter the IP address or domain name of a destination device in the input...

Page 40: ...icular IP Note If there are multiple source or destination IP addresses please use to separate them for example 172 16 115 12 172 16 115 15 After package capturing is completed save the captured packages on a computer and then use a tool to analyze them 5 4 5 DDNS On the Network DDNS interface users can use UC8000 as a dynamic domain name client to map the IP address of the network to the domain n...

Page 41: ...ice address can be selected the external address is the current network export public network IP address and the device address is the GE0 port IP address IP Check URL Server address that detects whether the IP address is updated IP Check Period m Check whether the IP address has changed detection period Force Update Interval h Force update within the configured time interval and report the IP add...

Page 42: ...ination IP address of the static route Netmask The netmask of the static route default 255 255 255 0 Gateway The IP address of the outbound UC8000 IPPBX of the static route Interface The exit of the static route automatically identifies Status The static route is enabled or disabled 5 4 7 Fail2ban On the Network Fail2ban interface users can configure rules for Fail2ban Fail2ban generally targets S...

Page 43: ...seconds and the maximum number of retries is set as 10 an IP address will be banned in case that it has tried 10 times during 60 seconds Range 5 3600 Max Retry The maximum number of retries during a specific time For example if this parameter is set as 10 and the max retry duration is set as 60 seconds an IP address will be banned in case that it has tried 10 times during 60 seconds Range 5 3600 W...

Page 44: ...ecording voicemail PIN list active and standby 5 5 1 SIP On the Profile SIP interface users can set SIP information such as listening port which will be used in extension and trunk Up to eight SIP profiles can be configured for a UC8000 system so users can choose different SIP profiles according to different requirements Note The UC8000 does not provide a default SIP profile configuration users ne...

Page 45: ...UC8000 IPPBX User Manual 40 Figure 5 5 1 SIP Profile ...

Page 46: ...ed by professionals Progress Timeout s If the parameter is set as 50 seconds it means that the call will be considered as timeout in case that no one answers the call during 50 seconds DTMF Send Type DTMF is short for Dual Tone Multi Frequency There are three DTMF modes including SIP Info INBAND RFC2833 RFC2833 PT RFC2833 payload coding Detect Inband When Call in IVR After enabling the DTMF sent b...

Page 47: ...om User Part to obtain the called number from the user part contained in the From field From Display Name to obtain the called number from the display name contained in the From field To User Part to obtain the called number from the user part contained in the To field Contact User Part to obtain the called number from the user part contained in the Contact field Inbound Codec Negotiation Priority...

Page 48: ...lights on a specified extension The indicator lights will show different states according to the status of the monitored number CID Header Add the CID header to the invite message sent by UC8000 IPPBX Allow Unknown Call If this function is enabled incoming calls from unknown sources are allowed Unknown sources are those IP addresses that do not fall into the source range configured for SIP trunks ...

Page 49: ...The value of timer T1X64 in SIP protocol Default value is 32000ms Description for SIP server SIP server is the main part of the VoIP network responsible for establishing all SIP calls SIP server is also called SIP proxy server or registration server Depending on the specifications IPPBXs softswitches can act as SIP servers and UC8000 is set in the Extension SIP interface to act as this role Note F...

Page 50: ...he name of the profile number Prefix of Caller Number The prefix of the caller number It supports multiple prefixes multiple rules for or relationships It supports the regular expression Prefix of Called Number The prefix of the called number It supports regular expression It supports multiple prefixes multiple rules for or relationships Length The length of the caller number or called number For ...

Page 51: ...enclosed in For example 9 matches any character except 9 Matches any single character except the newline character For example 3 4 matches 314 324 334 344 Indicates there is zero or one of the preceding element For example colou r matches both color and colour Indicates there is zero or more of the preceding element For example ab c matches ac abc abbc abbbc and so on Indicates there is one or mor...

Page 52: ...0110 5 5 4 Time On the Profile Time interface users can set a time period for calls to choose routes If the local time when a call is initiated falls into the set time period the call will be passed to choose the corresponding route Figure 5 5 4 Time Profile Table 5 5 4 Explanation of Time Parameters Index Users can choose indexes 1 32 Name The name of the profile number Date Period Configure the ...

Page 53: ... number of digits that are deleted from the right of the caller number or calling number Add Prefix The prefix is added to the caller number or the calling number Add Suffix The suffix is added to the caller number or the calling number Replace by The number which replaces the caller number or the calling number If the checkbox on the right of Caller is selected it means the caller number will be ...

Page 54: ...ing of speed dial rules drop down selection 1 32 Name Name of speed dial rule text input cannot be empty less than 32 characters Abbreviated Number Table Short numbers and long numbers correspond to the abbreviated number table can add more than one the maximum add 104 Name Name of the abbreviated number table text input can be empty less than 32 characters Short Number Short number configuration ...

Page 55: ...ter a literal a backreference or an octal escape Matches a single character that is contained within the bracket For example 123 matches 1 2 or 3 0 9 matches any digit from 0 to 9 Matches any one character except those enclosed in For example 9 matches any character except 9 Matches any single character except the newline character For example 3 4 matches 314 324 334 344 Indicates there is zero or...

Page 56: ...e phone numbers with starting digits of 0755 8899 or 0110 1 358 0 9 9 Matches the phone numbers with the first digit as 1 the second digit as 3 5 or 8 the left nine digits as any of 0 to 9 DigitMap Syntax Supported Objects Digit 0 9 T Timer DTMF A digit a timer or one of the symbols of A B C D or Range One or more DTMF symbols enclosed in the but only one DTMF symbol can be selected Range One or m...

Page 57: ...starting with any digit of 2 to 8 and the left six digits as any of 0 to 9 or matches the phone numbers starting with 13 and the left nine digits as any of 0 to 9 5 5 8 AutoCLIP AutoCLIP mainly applies to SIP trunk calls According to the configured rules users can record the inbound and outbound information of trunk Figure 5 5 8 AutoCLIP Table 5 5 8 Explanation of AutoCLIP Rule Index The index of ...

Page 58: ...led to the extension without routing Delete Used Record By default this parameter is disabled If this parameter is selected those records that have been used to match extension number or trunk will be deleted Match Outgoing Trunk By default this parameter is enabled If this parameter is enabled those calls going through the trunks in the record can coming in without routing Enable Number Matching ...

Page 59: ...ons will not be recorded Manual Recording after Answer press 3 to start recording after the callee answers the call Recording Direction Inbound Outbound If this recording profile is added to SIP extension both inbound and outbound calls will be recorded Inbound If this recording profile is added to SIP extension only inbound calls will be recorded Outbound If this recording profile is added to SIP...

Page 60: ...view the recording files which show the caller called number recording duration and so on Users can also play download or delete the recording files on this interface Figure 5 5 9 3 View Recording List 5 5 10 Voicemail On the Profile Voicemail interface users can configure the location number and duration of a voicemail How to use voicemail Navigate to SIP Extension interface enable the voicemail ...

Page 61: ...reached the call will hang up Maximum of Operation Failure When a call enters into the voice mailbox and the caller dial inexistent DTMF repeatedly the caller will be forced to log out the voice mailbox after the repetition times exceed this value Min Message Time second The minimum duration of a voicemail Max Message Time second The maximum duration of a voicemail Auto Play New Message If this pa...

Page 62: ...n click Message List to view the voicemail files which show the caller called number message duration and so on Users can also play download or delete the message files on this interface Figure 5 5 10 2 View Message List 5 5 11 PIN List Users can configure the PIN code as needed which is used to verify based on the matching PIN code when routing outbound calls serving as a secure call PINs can be ...

Page 63: ...environment or similar as active and standby with a floating IP address Under normal circumstances management and call data are transmitted to the active via the floating IP address When the active fails it will switch to standby in time which greatly guarantees the stable operation of UC8000 I Active and Standby configurations Prerequisites The active standby function of UC8000 is hidden and cann...

Page 64: ...ctive And Standby Profile Figure 5 5 12 Enter the Active and Standby configuration information Table 5 5 12 1 Explanation of the Active and Standby configuration parameters Status Enable disable turn on or off the active standby function Local Management Port IP Local management IP address associated with the network interface of the physical machine Local Port Local listening port fixed 4222 Remo...

Page 65: ...beats default 2 configurable from 2 100 Interval of Sending Heartbeat for Detecting Service ms The length of the heartbeat interval of the double device service default 100 configurable from 100 to 1000 Log in to the UC8000 B web page and enter the Active Standby configuration information as described in previous step The UC8000 A and UC8000 B are both configured with the same floating IP address ...

Page 66: ...tly selects the one with higher weight as the host when the network may fail for some reason Prerequisites When the physical machine where the UC8000 is located has two or more network ports network port detection function can be configured according to the actual situation If it has only one network port then no configuration is required Both the active and the standby need to configure network p...

Page 67: ...uration Netmask Automatic recognition of the Netmask of the network interface without configuration MAC Address Automatic recognition of the MAC address of the network interface without configuration Create separate network port detection entries for the corresponding network interfaces according to the current situation and requirements With the same interface only one network port detection entr...

Page 68: ... and the standby save the application Instructions for using the network port detection and switching rules Under normal circumstances the difference between the total weight of all network ports of the active and the total weight of all network ports of the standby is less than 10 When the active is dropped then its weight is 0 Once the total weight of the active value is less than or equal to th...

Page 69: ...support accepting 4 feature codes to handle call parking SCA The configuration can be synchronized to the standby machine CDRs Only the active machine can store the list not synchronized to the standby machine Voice Upload Real time synchronization to the standby machine Timed tasks Timed reboot only supports active reboot the rest of the timed task configurations are synchronized with the standby...

Page 70: ...tes call by alarm policy Concurrent count limit Resumed calls are not counted in the current concurrent count after an active standby switchover Video Synchronization Normal audio and video call switching requires terminal support TLS or TCP TLS and TCP calls are temporarily unable to resume after an active standby switchover SRTP SRTP calls are temporarily unable to resume after an active standby...

Page 71: ...UC8000 IPPBX User Manual 66 Figure 5 6 1 1 Extension List ...

Page 72: ...UC8000 IPPBX User Manual 67 Figure 5 6 1 2 Configure SIP extension ...

Page 73: ... Users can set multiple DID Max Concurrent Register Number of clients that can register online at the same time Max Concurrent Call The number of concurrent calls that can be made at the same time Ring Timeout s The ringing timeout period for incoming calls to this extension the default value is 50 If the extension does not go off hook within 50s after ringing the device will initiate disconnectio...

Page 74: ...ll coming calls will be forwarded to a preset number Call Forward Unregister When the SIP extension is not registered you can transfer all the calls to the set number Call Forward Busy If Call Forward Busy feature is enabled new coming call will be forwarded when the corresponding local port is busy Call Forward No Reply If Call Forward No Reply feature is enabled calls will be forwarded when nobo...

Page 75: ...rofile The SIP profile that is selected for the extension Status If it is enabled this SIP extension is registered to UC8000 Otherwise the SIP extension is not registered 5 6 2 Phones On the Extension Phone interface users can deliver the configuration to the phone according to the template file After enabling PNP the phone will periodically send a subscribe message to the multicast address If the...

Page 76: ...r the phone receives it you can use the assigned extension to register 5 6 3 Ring Group On the Extension Ring Group interface users can combine multiple SIP extensions and set ringing policies to ring incoming calls according to the set policies which is widely used in call centers Figure 5 6 3 Ring Group Table 5 6 3 Explanation of Ring Group Parameters Name The name of this ring group Members Sel...

Page 77: ... is a coming call Range 5s to 60s When No Answer Transfer To When none of the members in the ring group answer you can transfer the call to a specified extension or hang up Note If ring group function has been set the call forward function is unavailable 5 6 4 Paging Group On the Extension Paging Group interface users can group SIP extensions into a paging group and then if there are calls given f...

Page 78: ...Select Select the SIP extensions that are added into the paging group An SIP extension cannot exist in two paging groups at the same time Add a member to the paging group x Delete a member from the paging group 5 6 5 Call Queue On the Extension Call Queue interface users can add the local extension to a queue When calling into the call queue the system will transfer the call to the queue member ag...

Page 79: ...l a new user calls in each time it rings sequentially from the first agent Random one is randomly selected for ringing Memory rotation mode When there is no incoming call a new user calls in and the ringing starts from the next agent who hangs up last before Max idle time Idle time namely the time from the end of the agent s last call to the present ringing in the order from longest to shortest ti...

Page 80: ...out The caller will wait until the agent answers or hang up after the timeout Call Forward Timeout If the caller times out other actions can be configured Leave When Queue Empty If there is no agent in the queue it will exit the queue if there is ON Break it is still an agent and the call transfer will be performed when the queue is empty Max Queue Length How many users are waiting those connected...

Page 81: ... Trunk Table 5 7 1 Explanation of SIP Trunk Parameters Name The name of the SIP trunk Address The IP address or domain name of the peer SIP devices or servers Port The SIP listening port of the peer SIP devices or servers 5060 is the default port ...

Page 82: ...oose the registered username or the true caller ID for the from header of the invite message when a call goes out Heartbeat If heartbeat in on heartbeat options messages will be sent to examine the connection with servers The default value is Off AutoCLIP Profile AutoCLIP is mainly used on SIP trunks and it helps record the outgoing and incoming calls of a trunk DNIS When the SIP trunk calls in th...

Page 83: ...ion and configure tones Figure 5 8 1 Basic Setting of Call Control Table 5 8 1 Explanation of Call Control Parameters Disconnect call when no RTP packet If it is enabled and no RTP packets are received within the preset time calls will be disconnected Period without RTP packet 10s 300s The maximum time after an RTP message interruption is used to determine whether the voice interruption is protect...

Page 84: ...ks and SIP extensions together according to their needs and set strategy for choosing which trunk or extension as the destination route under a route group Figure 5 8 2 Create Route Group Table 5 8 2 Explanation of Route Group Parameters Name The name of the route group Members Select Select SIP extension or SIP trunk Strategy The strategies for choosing which route under the route group as the de...

Page 85: ...e the lower priority Name The name of the route the text input cannot be empty up to 32 characters and cannot contain double quotes Condition The condition under which the route will be used Source The source of the call can be either a trunk or an extension Selecting Custom allows the user to combine any combination of trunks and extensions and selecting Any ...

Page 86: ...on Include manipulating number and sending call to destination Callback After enabling the caller who configures this route will directly hang up after the incoming call and then initiate a call to the called after the waiting time expires and then initiate a call to the caller after the called picks up Manipulation If it is on the caller number or called number of the route will be manipulated ma...

Page 87: ...all Waiting Activate Enable Call Waiting service Call Waiting Deactivate Disable Call Waiting service Blind Transfer Example 18000 you can blind transfer to the extension number 8000 Attended Transfer Example 28000 you can attend transfer to the extension number 8000 Call Forward Unconditional Activate Enable Call Forwarding Unconditional service Example 72 8000 set the call forwarding number to 8...

Page 88: ...Call Pickup Pick up the ringing extension Example 8000 pick up the extension 8000 Voicemail Service 170 1 Leave messages 170 2 Play messages Callback Service Callback the last received call Recording Service Start or stop recording when manual recording Call Park Example 4 you can park another part during the call 4100 you pick up the number 100 from the parking lot Call Monitor 164 1 Listen Mode ...

Page 89: ...mpty Status If it is enabled it means the feature code can be used otherwise the feature code is unavailable Note After the feature code is set successfully the phone will give a voice prompt of set successfully so hang up the phone after hearing this prompt and proceed to the next operation By default the feature code function is on 5 8 5 IVR On the Call Control IVR interface users can carry out ...

Page 90: ...ng of extensions during the playing of IVR Repeat Loops If it is set as 3 the call will be hanged up after the IVR has been repeated for three times during timeout Select Invalid Times When a call comes to the IVR according to the voice prompt if you receive two dialings that do not match the DTMF then the dialing is invalid and the invalid prompt tone is played When the invalid times are exceeded...

Page 91: ... second dialing timeout the timeout will be played after being enabled Exit Tone When exiting IVR the exit tone will be played Status If it is disabled the IVR cannot be seen in the destination of route Menu DTMF It can be 0 9 quick dial numbers others or timeout Destination the destination of the IVR it can be an extension or a trunk For example if DTMF is configured as 1 2 3 and others and the t...

Page 92: ...ic mode Password The password for users to join the conference in non public mode Administrator Password Administrator password the password for the administrator to join the conference in non public mode A conference can have multiple administrators and the administrator password cannot be blank Quiet Mode When the quiet mode is enabled the conference will not hear any voice Wait For Administrato...

Page 93: ...iguration 2 Invite members need to be confirmed by the invitee Non administrators need to enable configuration 3 Initiate a conference Non administrators need to enable configuration 4 Decrease the volume of the handset 6 Increase the volume of the handset 7 Decrease the volume of the microphone 9 Increase the volume of the microphone Mute 0 All non administrators are muted Administrator permissio...

Page 94: ...om number If there is a password you will be prompted to enter the conference room password Connect to the meeting 5 8 7 Emergency Number Emergency numbers are used for more urgent call scenarios such as 120 119 110 911 in UAS etc Users dial the emergency number in case of emergency The emergency number will be paged directly to the emergency number according to the configured routing without the ...

Page 95: ...rrency of the emergency number is full it will force the call of this trunk so that the emergency number can continue This means that the emergency number has the highest priority Emergency number calls cannot be forced to remove the emergency number call If the emergency number and the extension number are duplicated it will also be considered as an emergency number call out 5 8 8 SCA When someon...

Page 96: ...Select the extension Edit the SIP extension to be on and open the SCA Figure 5 8 8 2 Open the SCA On the Call Control SCA interface users click on new and select each option as follow Figure 5 8 8 3 New SCA Table 5 8 8 Explanation of parameters ...

Page 97: ... extension is ringing If turned on it will ring with the secretary and you can answer the call directly to the call manager Allows multiple calls If turned on you can have multiple calls coming in at the same time Allowed the maximum number of incoming calls is the number of secretaries Secretary List Private Number Secretary s private number cannot be duplicated with other numbers it can only be ...

Page 98: ... this time the secretary will judge whether to transfer to the manager The same group manager or secretary to another group manager the manager and secretary ring at the same time If the manager is connected the secretary hangs up if the secretary is connected the manager hangs up At this time the secretary judges whether to transfer to the manager The same group of managers and secretaries can ca...

Page 99: ...ng together and the sequence starts from the extension and rings from top to bottom Ring Time 5s 200s Ringing time per number Status This feature is only available when enabled Destination List Time Any is unlimited if users choose to set the time period as shown above1 Time they will only be called during this time period Destination List Destination Other numbers for this extension you can selec...

Page 100: ...umber at the time when the system has been pre configured The system matches the time user set before then the system will ring an extension selected Operation steps On the Call Control Alarm Clock interface click New Figure 5 8 10 Create a new alarm clock Table 5 8 10 Explanation of parameters Index Can be selected arbitrarily the only non repeatable that is after the selection of a new item does...

Page 101: ...ter the Call Control Diagnostics interface to collect fault information and then send it to technical support for diagnosis Operation Procedures Select the module that needs to be traced For example if a call from SIP to trunk has voice problems users can select SIP message and voice and then click the Start button Make a call and come back to the Call Control Diagnostics interface after the call ...

Page 102: ...emilitarized Zone DND Do NOT Disturb DTMF DTMF Dual Tone Multi Frequency FTP File Transfer Protocol HTTP Hypertext Transfer Protocol LAN Local Area Network L2TP Layer 2 Tunneling Protocol PPTP Point to Point Tunneling Protocol MAC Address Media Access Control Address NAT Network Address Translation Ping Packet Internet Grope SIP Session Initiation Protocol TCP Transmission Control Protocol UDP Use...

Page 103: ...oint Protocol over Ethernet QoS Quality of Service UPnP Universal Plug and Play VLAN Virtual Local Area Network NTP Network Time Protocol STUN Simple Traversal of UDP over NAT PSTN Public Switched Telephone Network WLAN Wireless Local Area Network HA High Availability ...