UC8000 IPPBX User Manual
73
Paging Group
Number
The number of the paging group.When there are calls given
from SIP to this number, the calls will be led to one extension of
the paging group according to the preset strategy.
Strategy
Include one-way paging and two-way intercom.
one-way paging
：
members of the paging group only can
listen to the voice of presenter and cannot answer the call.
two-way intercom
：
members of the paging group can have
conversation with the presenter, but members cannot talk to
each other.
Members Select
Select the SIP extensions that are added into the paging group.
An SIP extension cannot exist in two paging groups at the
same time.
"+": Add a member to the paging group;
"x": Delete a member from the paging group.
5.6.5 Call Queue
On the
Extension -> Call Queue
interface, users can add the local extension to a
queue. When calling into the call queue, the system will transfer the call to the queue
member/agent to answer the call according to the strategy.
For example, when a large number of customers call in at the same time, and the
customer service staff is limited, queue the incoming and play a voice waiting tone or
custom music file. At the same time, the agent can answer the call according to the
preset call queue strategy.
