DCS_Direct_Jet_1024UVHS_Maintenance_Troubleshooting_Guide_1.2.docx
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Q: Do the inks have a "use by" date?
A: Inks are viable for 12 months from DOM and 6 months after opening.
Q: How do I refill the inks?
A: See section Filling Ink Cartridges, in the Getting Started Guide.
Q: How often do I refill the inks?
A: Inks will need to be refilled depending on the amount of printing you do and the print modes that you
use. On average, you will need to refill every day or two. It is recommended that you fill and reset all ink
cartridges at the end of the day or the start of the next in order to minimize down time.
Q: What substrates can I print to? Are there any made specifically for the UV printer?
A: DCS recommends that all substrates be tested and approved before beginning a job. However, with the
use of our Adhesion Promoter, we have successfully printed to glass, brass, aluminum, silver, and
stainless steel. Without Promoter, we have also printed to PVC, acrylic, plastic and sealed wood. Because
the Direct Jet UV printers print to nearly all standard materials, there are very few "custom" materials
being made for it.
Q: Which of my printed substrates can be kept outdoors?
A: All. The inks are UV stable.
Q: Can I clean finished pieces with standard cleaning products (Windex®, Pledge®, etc.)?
A: Yes. The UV inks are resistant to cleaners and solvents.
Q: How long does it take to print an 8"x10" (203mm x 254mm) image?
A: Again, this is print mode dependent. Consult the current DCS Product Catalog for a complete list of
printer metrics.
Q: What is the largest object that can be printed on?
A: The 1024UV and 1024UVHS can print on an object 13"w x 24"l x 6"h (330mm x 610mm x 152mm) and
the 1014UV can print 13"x14"x4" (330mm x 356mm x 102mm). Please note, however, that the required
3" (76mm) left margin means that the image printed can only be 10" (254mm) wide.
Q: What is the maximum resolution that this printer will print?
A: 5760 x 1440 dpi
Q: How long is the warranty and what does it cover?
A: The DJ-1024UVHS comes with a two year parts and labor standard warranty. This does not warranty
against normal wear and tear. Extended warranties are available for purchase for domestic customers
only. Extended warranties can be purchased for parts only or for parts and labor.
Q: What parts will need to be periodically replaced? How often?
A: You should expect to replace the capping station 3-4 times per year. Heavy users (daily usage, 4-8
hours) may need to replace the print head once per year. Lighter users may need to replace the print
head once every two years.
Q: What is the drying/curing time for the ink?
A: The ink is dried virtually instantaneously after printing due to the curing of the UV LED light at the side of
the print head.
