DirecTV Digital Satellite Recorder, Troubleshooting Manual

Page 1: ... TV 13 How can I purchase professional installation 13 Equipment Issues 14 My DIRECTV Digital Satellite Recorder is unresponsive or frozen 14 My DIRECTV Recorder does not power on 14 DIRECTV Digital Video Recording Features 15 The beginning or end of my program was cut off 15 Can I keep a recording longer 15 Can I record two programs at the same time 15 How can I save a recording to my VCR 16 Now ...

Page 2: ...e front panel of your DVR flash when you press a key on your remote Yes Display Case Check Batteries No Check Recorder Does the light on the front panel of your DVR flash when you press a key on your remote Powercycle the Recorder Do you see the DIRECTV Central screens Yes Display Case Check for obstructions and powercycle Recorder No Display Case Remote appears to be functioning correctly Yes Dis...

Page 3: ...ds until the red LED on the remote lights up 4 Use the number keys to enter any digit from 1 9 The remote LED will flash but the screen will not update 5 Press the RIGHT arrow to send the code to the recorder The number you entered should appear on the screen beside Remote Address this may take a few seconds You have now programmed this remote control and this recorder to only work with each other...

Page 4: ... recorder If the light on the front of the DIRECTV Recorder still does not flash after you try all of the steps above call the phone number listed on your manual for further troubleshooting Remote appears to be functioning correctly Based on the responses that you have given it appears that your remote is functioning correctly If you are still having a problem with your remote please call the phon...

Page 5: ... Note If the light goes out but does not flash try the same code again If it doesn t flash a second time just go on to the next code in the list 4 Test the code Point the remote towards the TV and press the TV PWR button If pressing the button turns your TV off you re finished If it does not work repeat steps 2 and 3 using the next code on the list If none of the codes work you can try a code sear...

Page 6: ...on your remote control to enter the appropriate code To Test Enter TV Power Volume and Mute 0999 TV Input on remotes where this button is available 0999 A V Receiver Power Volume and Mute 1999 A V Receiver volume and mute only 1999 After you press the fourth digit of the code the red light on the end of the remote will flash twice then remain on Test the remote control Point the remote control at ...

Page 7: ...about programming a Hughes remote control please refer to your Installation Guide or call Hughes Customer Support at the number shown below 800 274 8995 Listen for the prompts and press 4 and then 2 at the first two prompts Hours 9 AM 11 PM Eastern Time ...

Page 8: ...nnections are secure between your recorder and your television Ø Verify that your TV is not on mute and the volume is set at a level you can hear Ø If you are using a satellite receiver check to make sure the volume on your satellite receiver is on and set at a level you can hear not all satellite receivers have a volume control Ø If you are using S video cable to connect your recorder to your tel...

Page 9: ...your TV Ø If you are passing the signal through your VCR tune your TV the way you would to watch your VCR Also try turning your VCR on or off If your VCR has multiple inputs you may need to select the correct input on the VCR as well by pressing a Input Source Select or TV Video button on your VCR remote control Ø Try connecting the recorder directly to the TV If doing this allows you to see the W...

Page 10: ... 2 separate satellite cables from your satellite dish to your DIRECTV Recorder These cables should be connected to the inputs labeled Satellite 1 and Satellite 2 on the back of your receiver diagram See the Installation Guide for setup examples detailed explanations and diagrams of different setups If you are not sure what type of satellite dish you have check the manual that came with the dish or...

Page 11: ... For example the multiswitch shown here combines the 2 satellite outputs A and B and sends an identical signal through the 4 coaxial cables here labeled 1 2 3 and 4 Multiswitches can be purchased at a local electronics store or through various online retailers 1 Connect the multiswitch as shown in the illustration below DIRECTV Digital Satellite Recorder DIRECTV Receiver 2 Connect 2 cables from th...

Page 12: ...In connector on the DIRECTV Recorder 3 Run another RF coaxial cable from the RF Out connector on the DIRECTV Recorder to the TV To watch your cable or antenna channels put the receiver in standby mode as follows Enter standby mode by going to DIRECTV Central DIRECTV Menu Standby Although the green power light on the receiver goes out your receiver will continue to record DIRECTV programs that you ...

Page 13: ... inside the projecting piece that points back towards the dish a Single LNB has one If you re not sure how many connectors your dish has you can remove the cover of the projecting piece and look inside This cover would be removed to connect additional cables but removing it yourself may void your dish s warranty you may wish to call a professional installer instead What if I don t have enough inpu...

Page 14: ... Customer Support for further troubleshooting see your manual for the phone number My DIRECTV Recorder does not power on To verify that your DIRECTV Recorder is turned on do the following 1 Look for the green light on the front of your recorder 2 If the green light is not on verify that a power cord is securely plugged into the back of the recorder and that the power outlet is working 3 Press the ...

Page 15: ...rogram that you want to change On the next screen select Options Change the Start Recording or Stop Recording options as appropriate To add additional padding to the end of a program that is currently recording Highlight the program on your Now Playing List screen and press RIGHT arrow Highlight Change recording options Change the Start Recording or Stop Recording options as appropriate Can I keep...

Page 16: ...ou can give a program up to three thumbs Over time the more shows you rate with your THUMBS buttons the better TiVo s Suggestions will be at finding programs you like The suggestions are listed under TiVo s Suggestions in order of how closely they match your preferences As an added bonus when the recorder has empty space it may automatically record some of TiVo s suggestions You will find them at ...

Page 17: ...een Ø If a member of your household changes channels during a recording the recording will stop at the time of the channel change Note Networks sometimes do not air programs on schedule Can I jump back and forth between two channels You can switch back and forth between the current and last channel by pressing the ENTER key on your DIRECTV Digital Satellite Recorder remote control Additionally if ...

Page 18: ...ng Options Turn off Dial Tone Detection Ø If you have call waiting go to Messages Setup then Recorder Phone Setup then Phone Connection then Change Dialing Options Disable call waiting by entering the correct prefix in Call Waiting Prefix usually 70 Ø If you dial a prefix for outside lines go to Messages Setup then Recorder Phone Setup then Phone Connection then Change Dialing Options Set a Dial P...

Page 19: ...BJECT TO CREDIT APPROVAL AND REQUIRES VALID SERVICE ADDRESS SOCIAL SECURITY NUMBER AND OR MAJOR CREDIT CARD DEPOSIT OR PREPAYMENT MAY BE REQUIRED Blackout restrictions and other conditions apply to sports programming Professional and collegiate sports subscriptions sold separately Programming subject to change To receive DIRECTV programming a subscription is required and all DIRECTV Receivers must...