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Phone Call Issues
How long does the regular call to DIRECTV take?
It is typically a short call, less than three minutes. When the software is being updated, it may take
longer, but this happens rarely (a few times a year).
My recorder is not making the regular call to DIRECTV.
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If you use a wireless phone, retry the call using a phone which is connected to a standard
wall jack. Verify that your phone line is working by connecting a phone to the phone cord
and checking for a dial tone. Make sure the phone cord is connected to the recorder and
the wall jack.
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Try another local dial-in number from the Phone Dialing Options screen. To get to Phone
Dialing Options, from DIRECTV Central, select “Messages & Setup,” then “Recorder &
Phone Setup,” then “Phone Connection,” then “Change Dialing Options.”
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You may need to change your Phone Dialing Options from the default. After making
changes, make a test call. (Choose Make Test Call from the Phone Connection screen.) If
the test call succeeds, choose “Make Daily Call Now.”
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If you have voice mail or use another non-standard dial tone, go to “Messages & Setup,”
then “Recorder & Phone Setup,” then “Phone Connection,” then “Change Dialing Options.”
Turn off “Dial Tone Detection.”
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If you have call waiting, go to “Messages & Setup,” then “Recorder & Phone Setup,” then
“Phone Connection,” then “Change Dialing Options.” Disable call waiting by entering the
correct prefix in Call Waiting Prefix (usually *70,).
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If you dial a prefix for outside lines, go to “Messages & Setup,” then “Recorder & Phone
Setup,” then “Phone Connection,” then “Change Dialing Options.” Set a Dial Prefix— for
example, “9,” (nine, followed by a comma for a pause).
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Your phone line may have low voltage. Try setting Phone avail. detection to Off under
Dialing Options. If you have a caller ID box, try removing it from the line since some
models interfere with the recorder modem's ability to make a call.
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If you have a cordless telephone, fax machine, or computer modem connected to the
same line, go to “Messages & Setup,” then “Recorder & Phone Setup,” then “Phone
Connection,” then “Change Dialing Options.” Turn off “Phone avail. detection.”
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You might have too much line noise to make a connection. The recorder ships with a 25
foot phone cord. Try a shorter cord, or buy a line noise filter at your local electronics store.
Do I need to keep the phone connected all the time?
The recorder should be plugged in to a land-based phone line at all times to receive the
DIRECTV
Video Recording service and DIRECTV
sports packages, and to communicate the
purchase of pay per view events.
