DirecTV Genie 2, Product Manual

Page 1: ...DIRECTV Genie 2 Product Manual Version 2 0 4 4 2017 ...

Page 2: ...communicate information associated with the Genie 2 and to provide an overview addressing specific functions of the device Safety information can be found in the appendix Before using the equipment read the Important Safety Instructions on page 16 This manual outlines safeguards information The safety information contained in this manual was developed and provided solely by the manufacturer Produc...

Page 3: ... 1 Tilt Error On Screen Display 12 2 Thermal Warning On Screen Display 12 V LED Summary 13 A Front Panel LEDs 13 1 Status LED 13 2 Wireless LED Internal WVB Status 13 B Top Panel LED Add Client 14 C Back Panel LEDs 14 1 Power LED 14 2 MoCA Coax LED 14 VI Appendix 15 A Federal Communications Commission Interference Statement 15 B Safety Care 16 C Caution Additional Safety Instructions 18 D Limited ...

Page 4: ...e 2 Front Panel 7 Figure 2 Genie 2 Top Panel 7 Figure 3 Genie 2 Rear Panel 8 Figure 4 Genie 2 Side Panel 9 Figure 5 EPS17 Power Supply 9 Figure 6 Tilt Error On Screen Display 12 Product Manual Genie 2 4 Version 2 0 4 4 2017 ...

Page 5: ...se that connects wired or wirelessly to DIRECTV Mini Set Top Boxes MoCA Multimedia over Coax Alliance STB Set top box or receiver SWM Single Wire Multiswitch WVB Wireless Video Bridge RF4CE RF Remote Control technology based on the ZigBee standard for consumer electronic devices Product Manual Genie 2 Version 2 0 4 4 2017 5 ...

Page 6: ...ceiver that has no connection or output to a TV local display on its own and is dedicated to providing services to its Genie clients Genie Mini set top boxes and RVU TV clients The Genie 2 provides Integrated Wireless Video Bridge Gen 2 and transcoding Mobile DVR capabilities Support for up to seven video streams simultaneously two of which can be 4K streams 2TB of DVR storage It is compatible wit...

Page 7: ...cator LED light Wireless Light Multi Color Wi Fi Status Indicator LED light Internal WVB Status FIGURE 1 Genie 2FRONT PANEL B TOP PANEL Add Client Button Add Client button with Green LED light at the top FIGURE 2 Genie 2TOP PANEL Product Manual Genie 2 Version 2 0 4 4 2017 7 ...

Page 8: ...tor LED USB One USB 3 0 port ETHERNET One Ethernet port eSATA One eSATA port Access Card SIM CARD with instruction to PUSH TO EJECT One Conditional Access Card slot Do not access unless instructed by AT T agent FIGURE 3 Genie 2 REAR PANEL Product Manual Genie 2 8 Version 2 0 4 4 2017 Access Card SIM CARD ETHERNET MoCA POWER INPUT POWER INPUT USB SAT IN ...

Page 9: ...used only when instructed by AT T agent during troubleshooting FIGURE 4 Genie 2 SIDE PANEL E POWER SUPPLY The Genie 2 requires the EPS17 DC 25 2V External Power Supply FIGURE 5 EPS17 POWER SUPPLY Product Manual Genie 2 Version 2 0 4 4 2017 9 RESET BUTTON ...

Page 10: ...k side of the card The way to insert the card is explained with an illustration near the card slot G SPECIFICATIONS Storage 2TB SATA HDD Dimensions Height 266mm 10 47 inches Width 154mm 6 06 inches Depth 142mm 5 59 inches Mechanical housing design Genie 2 needs to be placed in a vertical position Sensors will detect when the orientation is not vertical The Wireless LED will display Flashing Yellow...

Page 11: ...nts Has built in capability to connect to an Internet Wi Fi access point Has built in Wireless Video Bridge Gen 2 Has built in Mobile DVR functionality Supports up to seven 7 streams of content simultaneously two of which can be 4K streams Has internal storage of 2TB with expansion capability Product Manual Genie 2 Version 2 0 4 4 2017 11 ...

Page 12: ...ie 2 straight and select OK to dismiss the On Screen Display 2 Thermal Warning On Screen Display Text Thermal Warming Cause If there is something blocking the Genie 2 it will restrict the airflow and cause the Genie 2 to overheat and you ll see this On Screen Display Troubleshooting Check and make sure that nothing is blocking the airflow to the Genie 2 The graphic in the On Screen Display will in...

Page 13: ...perating state Solid Red System error Restart the Genie 2 Flashing Red Software update download failed Restart Genie 2 if the light remains flashing red Flashing White Downloading software updates Solid White Power on booting up 2 Wireless LED Internal WVB Status Color What it means Off Wi Fi not transmitting If the LED remains off after 5 minutes restart Genie 2 Solid Green Normal operating state...

Page 14: ...ie 2 and that electricity is working Green Genie 2 is powered on C BACK PANEL LEDS 1 Power LED 2 MoCA Coax LED Color What it means Off No Color Normal operating state with homes having only wireless clients Homes with wired clients should check cable connections at all wired locations Solid Green Normal operating state Solid Yellow Check cable connections at all wired locations Product Manual Geni...

Page 15: ...nt or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authori...

Page 16: ...of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit the apparatus 11 Use only attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the ca...

Page 17: ... Any changes or modifications in the construction of this device which are not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment If you move your DIRECTV Receiver between locations at different temperatures allow it to reach room temperature before you apply power to it Do not pick up or otherwise move your DIRECTV Receiver while it...

Page 18: ...ated by DIRECTV If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may at its sole discretion refund the price you paid for the product or the current retail price of the product All products including replacement products are covered only for the original warranty period When the warranty on the original product expires the warranty on the replacement product also expires Af...

Page 19: ...d you will receive a return authorization number The representative will give you complete shipping details To Get Out of Warranty Service To obtain out of warranty service contact DIRECTV at 1 800 DIRECTV for information on the possibility of and any costs for repair or replacement of out of warranty products ALL WARRANTIES IMPLIED BY LAW INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FI...