Dirt Devil Service Line: AU: 1300 829 287
NZ: 0800 829 695
9
FAQ
Problem
Solution
Is there an accessory missing?
• Check the ‘Getting Started’ page in this guide or the box that the machine came in to make
sure that the part is definitely included in your unit.
• If it is missing, we’re here to help. Simply call us on AU 1300 829 287 / NZ 0800 829 695
Why won’t the vacuum cleaner
pick up?
• The filters may need cleaning, please refer to the ‘Maintenance” section (pg 7-8)
• The separator may be clogged, please refer to the ‘Maintenance” section (pg 8)
• There may be a blockage in the hose, please check the hose and remove the blockage
• The dirt container may be full or blocked, please refer to the ‘Maintenance” section (pg 6)
• The dirt container may be incorrectly installed, please ensure the dirt container is locked in place
Why won’t the accessories pick up
properly?
• The accessory may be blocked – remove any blockages.
What do I do if an accessory/the
unit becomes damaged or broken?
• Please check if the damage is with the accessory or the unit. To do this, firstly remove the
accessory from the unit and check if there is suction from the hose. If there is suction from
the hose this confirms that the damage is with the accessory.
• If having done the above checks, checked the hose for blockages and cleaned the filters
there is still no suction/limited suction from the hose, please call our Dirt Devil Service Line
AU 1300 829 287 / NZ 0800 829 695
Why is dust escaping from the
vacuum?
• The filters may not be installed correctly, please refer to the ‘Maintenance” section (pg 7-8)
• The dirt container may be full or blocked, please refer to the ‘Maintenance” section (pg 6)
• The filters may need cleaning, please refer to the ‘Maintenance” section (pg 7-8)
• There may be a blockage in the hose, please check the hose and remove the blockage
Why does my vacuum cleaner have
no power?
• It may not be plugged into the electrical socket correctly. Ensure that the plug is pushed into
the electrical socket securely
• The electrical socket may not be working. Check the fuse or breaker and consult an electrician
• The motor thermostat may have tripped. Switch off and unplug the vacuum cleaner. Check
the unit for blockages, clean the filters – please refer to the ‘Maintenance” section (pg 6-8)
and clean the separator – please refer to the ‘Maintenance” section (pg 8). Leave the
vacuum cleaner for 24 hours before switching the vacuum cleaner back on
Why does the vacuum cleaner
cut out?
• The motor is equipped with a thermal cut-out. If for any reason the unit should overheat, the
thermostat will automatically turn the unit off. Should this occur, unplug the vacuum cleaner
from the electrical socket and turn off the switch. Remove and empty the dirt container.
Check the hose for blockages. Clean the filters. Allow the unit to cool for approximately
1 hour (if you have cleaned the filters you will need to wait 24 hours for the filters to dry
before putting them back in the machine)
What do I do if the unit becomes
damaged or broken?
• We’re here to help. Simply call the Dirt Devil Service Line on
AU 1300 829 287 / NZ 0800 829 695 or visit dirtdevil.com.au
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
WE’RE HERE TO HELP
Instead of taking me back
to the shop, simply call
dirtdevil.com.au
This does not affect your statutory rights
AU: 1300 829 287
NZ: 0800 829 695
