17
Appendix A: Troubleshooting
Common Concerns
1.
No display on the LCD or the unit does not operate when the power is on.
Check the power cable connection and that the environment for the power outlet is normal.
Make sure the power voltage on the duplicator matches the voltage of the power outlet.
If the system was stored in a location where the temperature dropped below 32
⁰
F (0
⁰
C)
within the past 24 hours, leave the system in a warm room with temperatures at least 65
⁰
F
(19
⁰
C) for 4 hours prior to powering it on.
2.
The system cannot recognize the original USB Storage Device.
Check to make sure the original USB Storage Device is inserted into the Source Port.
3.
Buttons do not function.
The system could still be busy on a task. Give it some time and press it again. If it still
doesn’t work, turn off the machine, and then restart the machine after a minute.
4.
Copy process completed but the copied flash devices are not readable / executable?
Change the
“Copy Mode” to
“RAW Copy”;
this can solve data related issues.
Use the
“Compare” function to check that the copied flash device(s) are identical to the
original flash device.
The Read Error Skip or Write Error Skip settings under the
“Setup” menu, may have turned
on inadvertently. It is possible the skipped data (due to read/write error) may be causing
this issue.
5.
The failure rate is high.
Quality of the flash device may be substandard. Please try other name branded flash
devices.
6.
Do I need to upgrade the
system’s firmware?
Unless the system is getting unstable, it is strongly suggested not to upgrade the firmware
on the system. Please contact Tech Support if the system is getting unstable.
7.
Cannot boot-up or fails to upgrade firmware.
Contact Tech Support for assistance.
8.
Some empty flash devices will not copy.
Normally when inserting a flash device in the system, the green LED will light to indicate
the system recognizes the flash device. Please make sure the green LED is lit. If not, then
the system did not recognize the flash device, hence will not copy onto it.
Quality of the flash device may be substandard. Please try other name brand flash devices.
