Page 82
Reference
Chapter 5
Watching A Program
Using the Menus
Using the Program Guide or the Browse Banner
What Is
Happening
Possible Reason
What to Do
A “black box” fills almost
all of the TV screen.
You may have turned on the Closed
Captioned feature on the TV, and put
that feature into Text mode.
Receiver may have captions on and
not set to Service1.
Using the TV remote control and/or menus displayed by the TV
(
not
the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.
Turn off captions by pressing the
MENU
button, selecting
System
Setup
, then
Closed Caption
or, reset default caption options
using same menu.
The TV screen is all blue.
You may have connected the
receiver to an input on the TV that is
incorrect for the signal output from
the receiver.
Check your TV owner’s manual for the correct TV input to use for
the signal output from the receiver.
What Is
Happening
Possible Reason
What to Do
You were using a menu,
and it suddenly closed.
The receiver has a time-out feature
that closes any menu after several
minutes of no activity. This will
discard any changes you have made,
but otherwise does no harm to the
receiver.
Start over again.
What Is
Happening
Possible Reason
What to Do
In the
Program Guide
,
some channels have a red
background.
Red means that you have not bought
the program. You
must
buy a
channel before you can tune the
receiver to it.
If you want to buy a channel, call the Customer Service Center at
1-800-333-DISH (3474).
You try to display future
programs in the
Program
Guide
or
Browse
Banner
, but find you
cannot.
The
Program Guide
and
Browse
Banner
can display programs
scheduled for an extended, but not
unlimited time beyond the present.
Try displaying the
Program Guide
again later. By that time, it
may show programs for the time and date you want.
You try to display
programs that have ended
in the
Program Guide
or
Browse Banner
, but
find you cannot.
The
Program Guide
and
Browse
Banner
can display
only
programs
that have not yet ended. These
features
cannot
display a time earlier
than the present.
Contact the program providers for details on past programs.
When you are using the
Program Guide
or
Browse Banner
, some
channels are missing.
You may have applied a Favorite
List other than the list named
All
Chan
.
You may have set up the
Program
Guide
so that when the receiver is
locked, the
Guide
hides adult
channels.
If your setup includes a multi-dish
switch, you may need to do the
Check Switch
procedure.
You can change the applied Favorite List while using the
Program
Guide
, by pressing the remote control
Guide
button. You can
choose another custom Favorite List, the
All Chan
list, which
includes all the channels, or the
All Sub
list, which includes all
subscribed channels. Unlock the receiver for the
Program Guide
to display adult channels.
Do the
Check Switch
procedure (see the installation instructions
for details).
Summary of Contents for 138410
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