Dish Network 176779, User Manual

Troubleshooting

5

Getting More Help

015

You may have just plugged in the 
receiver and it is acquiring the 
satellite signal, or the receiver 
may have temporarily lost the 
signal.

•

Wait a few minutes to see if the message 
goes away. Make sure that all required cables 
are in place, and check that all cable 
connections are both tight and dry (for 
outdoor cables and connections).

•

Make sure that the satellite dish has a clear 
line of sight to the satellite(s). Check whether 
branches or leaves have grown into the line of 
sight of the dish antenna.

•

Check that the Signal Strength bar on the 
Point Dish screen (select the 

Settings

 tile,  

scroll down, and select 

Point Dish

) is green 

and displays the word Locked. If not, then 
contact your installer to re-aim the satellite 
dish, if necessary, to obtain the strongest 
possible signal.

018

The receiver may not be 
connected to an active telephone 
line or broadband Internet 
connection.

•

You must connect the receiver to an active 
telephone line or broadband Internet 
connection at all times. 

•

Call the Customer Service Center at 1-800-
333-DISH (3474) for help checking the credit 
limit and/or to get authorization to make a 
purchase.

022

The receiver may not have 
received authorization for 
programming yet. The satellite 
dish may have moved so that it is 
no longer picking up the satellite 
signal. The cable connections 
may have loosened or have 
moisture inside. There may have 
been an interruption of the 
satellite signal.

•

If you have authorized the receiver, wait a few 
minutes to see if the message has been 
removed. Make sure that all required cables 
are in place, and check that all cable 
connections are both tight and dry (for 
outdoor cables and connections).

•

Make sure that the satellite dish has a clear 
line of sight to the satellite. Check whether 
branches or leaves have grown into the line of 
sight of the dish antenna.

•

Check that the Signal Strength bar on the 
Point Dish screen (select the 

Settings

 tile,  

scroll down, and select 

Point Dish

) is green 

and displays the word Locked. If not, contact 
your installer to re-aim the satellite dish. If you 
have not authorized the receiver, then call the 
Customer Service Center at 1-800-333-DISH 
(3474) and do so.

028

The receiver may need to get 
new software before you can use 
it to order Pay-Per-View 
programs.

Press the POWER button to turn the receiver off. 
Doing this allows the receiver to download new 
software via satellite. This download may take 
several minutes; do not disturb or unplug the 
receiver during this time. After the downloaded 
software is installed, you will be able to order 
Pay-Per-View programs through your receiver.

Message

 Number

Possible Reason(s)

What to Do