Dish Network 176779, User Manual

6

Troubleshooting

Getting More Help

059

You may have tried to close an 
installation menu without having 
performed the Check Switch test 
on the Point Dish screen.

If your setup includes a multi-dish switch, then 
run the Check Switch test, as follows:
1. Press MENU on your remote control or the  
receiver’s front panel.
2. Select the 

Settings

 tile, scroll down, and then 

select 

Point Dish

. 

3. Access the Point Dish screen and select 

Check Switch

 to run the test.

060

You may have aimed the satellite 
dish at one satellite, but selected 
the option for another satellite on 
the Point Dish screen.

•

Make sure that you have selected the option 
for the correct satellite on the Point Dish 
screen (select the 

Settings

 tile, scroll down, 

and select 

Point Dish

).

•

Make sure that the cable(s) for the satellite 
that you have selected is connected to the 
LNBF that receives signals from that satellite. 
Contact your installer to re-aim the satellite 
dish, if necessary, at the correct satellite(s).

061

The receiver is downloading 
current software.

It is very important for the receiver to get the 
latest software to function properly. The satellite 
download may take several minutes. Do not 
disturb or unplug the receiver during this time.

074

The receiver gives you three 
chances to enter the correct 
password. If you fail to do so, the 
receiver “times out” and will not 
allow you to try again for several 
minutes.

Wait a few minutes and then try again to enter 
the password.

Note:

 The “time out” feature is designed to 

prevent someone from trying password after 
password until he or she happens to guess the 
right one and then gains unauthorized access to 
the receiver.

078, 

079, 080

You may not have connected the 
receiver to an active telephone 
line or broadband Internet 
connection, or the telephone line 
or Internet connection may be 
defective.

Connect the receiver to an active telephone line 
or broadband Internet connection. Make sure 
that the telephone line or Internet connection to 
which you connect the receiver is working 
properly.

Note:

 To order Pay-Per-View programs, you 

must keep each receiver connected to an active 
telephone line or broadband Internet 
connection. The receiver uses the telephone line 
to make toll-free calls (when the phone is not in 
use) or the Internet connection to send purchase 
information to DISH Network.

093

You may have selected the Reset 
to Factory Defaults option. 

If you want to reset the receiver to its factory 
default settings, select 

Yes

. If you do not want to 

reset the receiver to factory defaults, select 

No

.

Message

 Number

Possible Reason(s)

What to Do