Page 34
113737
I
F
Y
OU
N
EED
H
ELP
1. Review this User Guide.
2. See How to Trouble-Shoot on page 30.
3. Call the DISH Network
SM
Customer Service Center
at 1-800-333-DISH (3474). Have the date of purchase and your
customer account number ready.
4. A Representative will help you.
5. If the Representative finds you should return the remote control,
you will get a telephone number to call for a Return
Authorization (RA) number. Before shipping any equipment to
us, you must get a Return Authorization number.
6. You must package returned equipment properly. Follow the
instructions the Representative gives you.
7. Write the RA number in large, clearly visible characters on the
outside of the shipping box used to return the equipment. To
avoid confusion and misunderstandings, we will return shipments
without an RA number clearly visible on the outside
of the box to you at your expense.
8. We will:
•
Check the remote control, including whether it is covered
under the warranty.
•
Replace any remote we find is defective with a new or
refurbished remote, if the defective remote is covered under
the warranty. We will ship the replacement remote at our
expense.
•
If a defective remote is not covered under the warranty, we
will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
113737_02_text.fm Page 34 Monday, March 11, 2002 3:53 PM
