Dish Network DP111 User Manual Download

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Residential Customer Agreement

4. EQUIPMENT

A. In order to receive the Services it will be necessary for you to purchase or lease

certain reception equipment consisting primarily of a DISH Network compatible satellite
receiver, a satellite antenna, LNBF unit and remote control ("Equipment"). You may also
be provided with a conditional access card ("Smart Card") that is inserted into your
satellite receiver. The Smart Card remains the property of EchoStar Communications
Corporation, the corporate parent of DISH Network and any tampering or other
unauthorized modification to the Smart Card is strictly prohibited and may result in, and
subject you to, legal action. You agree to return the Smart Card to us upon request.

B. Smart Cards are nontransferable. Your Smart Card will only work in the DISH

Network receiver to which it was assigned by DISH Network. If you report to the
Customer Service Center that your Smart Card was lost, damaged, defective or stolen we
will replace it, as long as there is no evidence of unauthorized tampering or modification.
A replacement fee will apply. In addition, in order to minimize downtime for your
Equipment, DISH Network will, upon your request, deliver a replacement Smart Card to
you via overnight delivery. Our Overnight Delivery Fee will apply.

C. DISH Network reserves the right to alter software in your DISH Network receiver,

and provide content to PVR products, through periodic downloads. DISH Network will
use commercially reasonable efforts to schedule these downloads in a manner that result in
the least amount of interference with or interruption to your Service.

D. Your DISH Network receiver contains certain components and software which are

proprietary to DISH Network. You agree that you will not try to reverse-engineer,
decompile or disassemble any software or hardware contained within your receiver or our
Smart Card. Such actions are strictly prohibited and may result in the termination of your
Services and/or legal action.

E. For proper operation of your Equipment, DISH Network requires that you connect

each DISH Network receiver on your account to a telephone line. For accounts containing
multiple receivers, each receiver must be connected to the same telephone line.

F. If your DISH Network Equipment is stolen or otherwise removed from your

premises without your authorization, you must notify our Customer Service Center
immediately, but in any event not more than three (3) business days after such removal to
avoid liability for payment for unauthorized use of the DISH Network Equipment. You
will not be liable for unauthorized use after we have received your timely notification.

5. LEASED EQUIPMENT

A. If you decide to lease your Equipment from DISH Network, such Equipment shall

at all times remain the sole and exclusive property of DISH Network and we will have the
right, at our discretion, to replace it with new or reconditioned equipment and to remove
the equipment upon termination of Services. None of the equipment shall be deemed
fixtures or part of your realty. Our ownership of the equipment may be displayed by notice
contained on the equipment. You shall have no right to pledge, sell, mortgage, give away
or remove, relocate, alter or tamper with the equipment (or any notice of our ownership
thereon) at any time. Any reinstallation, return of or change in location of the equipment
shall be performed by us at the service rates in effect at the time of service. You shall not
attach any electrical or other devices to or otherwise alter the equipment without our prior
written consent. DISH Network shall have the right to make such filings as are necessary
to evidence our ownership rights in the equipment, and you agree to execute any and all
documents as are necessary for us to make such filings. Upon termination of Services, you
must notify our Customer Service Center to schedule the return the Equipment.

B. You shall notify us promptly of any defect in, damage to, or accident involving the

equipment. All maintenance and repair of the equipment shall be performed by us or our
designees. DISH Network may charge you for any repairs that are necessitated by any
damage to, or misuse of, the Equipment.