Page 112
Chapter 5
Reference
O
N
-S
CREEN
M
ESSAGES
Note
: Here we list on-screen messages in
message number
order. Just find the message number in the
upper right-hand corner of the message, and then find the same number on the Left-hand side of this
table.
Message
Number
What’s Wrong
What You Can Do
001
Maybe there’s a problem with the
multi-dish switch.
•
Check the cables and their connections to and from the multi-dish
switch.
•
Make sure all the cables are in place, and their connections are tight.
•
If this doesn’t work, call the Customer Service Center for help.
002
•
Heavy rain, snow, or cloud cover
can interfere with the satellite signal.
•
Maybe there’s other interference.
•
Check the local weather. Brush any snow, leaves,
etc.
off the satellite dish.
•
Make sure the satellite dish has a clear line of sight to the satellite.
•
Check whether branches or leaves have grown into the line of sight.
•
Make sure you aim the satellite dish at the satellite. Check the strength
of the signal with the
Point Dish/Signal
menu.
•
If this doesn’t work, call the Customer Service Center for help.
003, 004
•
Maybe your system uses the wrong
kind of cable, or maybe the cable run
is too long.
•
Maybe there’s a problem with the
multi-dish switch.
•
Make sure your system uses RG6 cable.
•
See
Chapter 4, Installation Instructions
for the proper cable length for
your system.
•
Check the cables and their connections to the multi-dish switch.
Make sure all the cables are in place, and their connections
are tight.
•
If this doesn’t work, do the
Check Switch
test. See the installation
instructions for what to do.
•
If this doesn’t work, call the Customer Service Center for help.
005
Maybe we haven’t yet linked the receiver
with the Smart Card, via the satellite
signal.
•
If you’ve called the Customer Service Center to order your program
packages, wait a few minutes to see if the message goes away.
If it doesn’t goes away, call the Customer Service center.
•
Try resetting the receiver using the front panel
POWER
button.
•
If you
haven’t
called the Customer Service Center to order your program
packages, do so.
006, 007,
008
•
Maybe you haven’t connected the
receiver to an active telephone line.
•
Maybe you’ve gone over the Smart
Card credit limit.
•
Maybe the receiver is connected to a
DSL (digital Subscriber Line) phone
line.
•
You
must
connect the receiver to a phone line at
all
times.
If you install two or more receivers, do this for
each
receiver.
•
Review what you’ve bought with pay per view to check the Smart Card
credit limit. If you’ve gone over the limit, call the Customer Service
Center.
•
If this doesn’t work, call the Customer Service Center for help.
•
Install a DSL filter between the receiver and the telephone wall jack.
011, 012
In some areas you
can’t
watch some
programs.
For example
, if you live close
to a football stadium you can’t watch
football games played there.
•
Remember, the program providers decide which programs
they “black out,”
not
DISH Network.
013, 014
Maybe you tried to tune to a program
on a channel you haven’t bought.
You
must
buy a channel
before
you can tune to a program on that channel.
Call the Customer Service Center (at 1-800-333-DISH [3474]) to buy a
channel, or if you think the receiver displayed this message by mistake.
Wait until bad weather conditions have cleared so that your receiver can get
the authorization from the satellite.
Summary of Contents for Platinum DishPVR 501
Page 1: ...ATTENTION Be sure to review the Read Me First information on the first page ...
Page 36: ...Chapter 2 Page 30 Parts of the System Notes ...
Page 88: ...Chapter 3 Page 82 Using the System Notes ...
Page 110: ...Page 104 Chapter 4 Installation Instructions Notes ...
Page 130: ...Page 124 Chapter 5 Reference Notes ...
Page 148: ......
