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Use the Troubleshooting Tables
P
AY
P
ER
V
IEW
P
HONE
What’s
Happening
What’s Wrong
What You Can Do
Someone orders a
pay per view
program without
asking you.
Maybe you were away from the receiver,
and someone else used it.
Lock pay per view.
Remember, you have to pay for all programs you or
anyone else buys with the receiver.
If you lock pay per view, anyone who
wants to order a pay per view program
must
enter the password.
You find you can’t
order a pay per
view program.
•
Maybe you haven’t connected
the receiver to a phone line.
•
Maybe you’ve gone over your event
limit.
•
You
must
connect the receiver to a phone line at
all
times.
If you install two or more receivers, do this for
each
receiver.
•
Review what you’ve bought with pay per view to check the event limit.
If you’ve gone over the limit, call the Customer Service Center.
You find you can’t
cancel a pay per
view program.
You ordered a pay per view program,
and then decided not to watch it.
You
can’t
cancel an order for a pay per view program, whether you just
ordered it or ordered it earlier.
Your setup
includes more than
one receiver.
You order a pay
per view program,
but it doesn’t show
up on all
of the receivers.
You ordered a pay per view program, and
want it to get it on all the receivers in your
setup.
You can watch a pay per view program on TVs you connect to up to six
receivers. To do this, you must
order
the program for
each
receiver but you
pay
for the program
only once
.
What’s
Happening
What’s Wrong
What You Can Do
You have connected
a phone line to the
receiver but when it
tries to dial out, it
fails.
Maybe you have a Digital Subscriber
Phone Line (DSL).
Install a DSL filter between the receiver and the telephone wall jack.
Make sure no other device in the phone line is blocking the signal between the
receiver and the phone jack.
While you’re
making a phone call,
you hear “clicks.”
Maybe the receiver tried to call the
Customer Service Center to send pay per
view purchase info. When the receiver
found the phone was busy, it hung up.
You don’t have to do anything. You can
always
use your phone line,
because the receiver hangs up if the line is busy.
You pick up the
phone to make a
call, but you don’t
hear a dial tone.
Maybe the receiver was calling the
Customer Service Center to send pay per
view info. When the receiver found
the phone was busy, it hung up.
Hang up, and then pick up the phone again to get a dial tone.
Your computer or
FAX machine tries
to send a FAX or
modem
transmission,
but fails.
Maybe the receiver was calling the
Customer Service Center to send pay per
view info. When the receiver found the
phone was busy, it hung up. The FAX or
modem found there was no dial tone, and
stopped the transmission.
Send the FAX or modem transmission again.
Your computer or
FAX machine was
receiving a FAX or
modem
transmission, but
there was an error.
Maybe the receiver tried to call the
Customer Service Center to send pay per
view purchase info in the middle of a FAX
or mode call. When the receiver found the
phone was busy, it hung up. This made
“clicks” that caused the error.
Have the sender send the FAX or modem transmission again.
Summary of Contents for Platinum DishPVR 501
Page 1: ...ATTENTION Be sure to review the Read Me First information on the first page ...
Page 36: ...Chapter 2 Page 30 Parts of the System Notes ...
Page 88: ...Chapter 3 Page 82 Using the System Notes ...
Page 110: ...Page 104 Chapter 4 Installation Instructions Notes ...
Page 130: ...Page 124 Chapter 5 Reference Notes ...
Page 148: ......
