Reference
103
Troubleshooting Tables
Hearing A Program
Locks
Ordering a Pay-Per-View Program
What Is Happening
Possible Reason
What to Do
The receiver front panel power light is
on and there is a good picture on the
TV set, but you do not hear any
sound.
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected
Dolby
Digital/PCM
when there is no
Dolby digital soundtrack
.
• Check the volume level on the TV or
audio device. Turn off the mute or
turn up the volume, as required.
• Check the audio connectors and
cables from the receiver to the TV or
the sound system.
• Check the TV speakers or the sound
system.
• In the Dolby Digital menu, select
Dolby Digital/PCM
for the audio
output. If your decoder/amplifier will
not accept Linear PCM digital input,
use the analog connections instead.
You hear a foreign language with a
program.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Press the MENU button on your remote.
From the Main Menu, select
Preferences
, then
Alternate Audio
,
and choose the language that you
prefer.
What Is Happening
Possible Reason
What to Do
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You may not have locked the
receiver.
You must lock the receiver to apply any
lock that you have set.
You forgot the password, so that you
are unable to unlock the receiver.
N/A
Visit the
mydish.com
website or call the
Customer Service Center at 1-800-333-
DISH (3474). You must be able to verify
your account informationto unlock your
receiver.
What Is Happening
Possible Reason
What to Do
Someone orders a Pay-Per-View
program without your permission.
You may have been away from
the receiver, and someone else
used it.
Lock the purchase of Pay-Per-View
programs. Remember that you are
responsible for all Pay-Per-View
purchases, whether or not you
authorize such purchases. If you lock
Pay-Per-View purchases, then anyone
who wants to order a Pay-Per-View
program must enter the password.
You find that you are not able to order
a Pay-Per-View program.
The receiver may not be
connected to an active
broadband Internet connection.
Connect each receiver to a broadband
Internet connection for Pay-Per-View
ordering using the remote control.
Summary of Contents for VQ4510
Page 6: ...Safety viii Notes ...
Page 18: ...Chapter 1 8 Notes ...
Page 38: ...Chapter 4 28 Notes ...
Page 76: ...Chapter 9 66 Notes ...
Page 88: ...Chapter 10 78 Notes ...
Page 102: ...Chapter 11 92 Notes ...
Page 116: ...106 Remote Control Device Codes Reference ...
Page 117: ...107 LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT FCC COMPLIANCE ...
Page 128: ...Appendix 118 FCC Compliance ...
Page 132: ...Index 122 ...
Page 148: ...Page 13 This page intentionally left blank ...
Page 163: ...Page 28 NOTES ...
Page 171: ......
Page 176: ......