Troubleshooting Tips
17
No Power Indicator on the Front Panel
Possible Cause:
Unplugged/Switched OFF.
Solution 1:
Check the Power Supply is plugged into both the and Wall
Socket correctly.
Solution 2:
Ensure the Wall Socket is switched ON and there is power available.
No Channels
Solution 1:
If the Satellite or UHF Aerial cable is NOT connected correctly, such as the
cable from your UHF Aerial is connected to the LNB IN. The will be unable to
scan. Ensure the UHF Aerial/Satellite cable is connected correctly.
Solution 2:
Perform a re-scan of the Channels.
1. Ensure the UHF Aerial/Satellite cable is connected.
2. Press the MENU button and select the Settings icon.
3. Move down and select Advanced Settings.
4. Select Signal Type.
5. Select YES to re-scan Channels.
is not responding to the Remote
Possible Cause:
There are a number of reasons why your Remote may not be working.
This includes physical damage, battery issues, pairing issues, or issues with the infrared
sensor on the Remote or .
Solution 1:
Batteries that are depleted or incorrectly inserted are the most common
reason for a Remote to stop working, or work intermittently. We recommend replacing
the batteries as a first step, checking that the + and - ends of the batteries correspond
with the + and - markings in the battery compartment of the Remote.
Solution 2:
Ensure that the infrared sensor located on the has not been
covered or obscured, and move any obstructions if necessary.
Solution 3:
Try re-pair the Bluetooth Remote.
1. Press the Google Home button to access the Android TV Home screen.
2. Select the Settings icon in the top-right.
3. Follow the steps according to the Android TV Settings menu.
• Select Remotes & Accessories → Add Accessory.
4. See
Page 08
on Connecting the Bluetooth Remote.
TIP:
Before contacting Dish TV for any issues, go to Menu → Settings → Help, or try
turning off the for 30 seconds. If the issue persists, contact Dish TV.
Summary of Contents for SmartVU+
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