www.diversitech.com | 800.995.2222
PAGE
11
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE CORRECTIVE ACTION
Unit does not start
when full of
condensate
1. Power is not supplied
to pump.
2. Pump impeller is
not turning.
1. Take top of pump off of tank and move the float up by
hand. The pump motor should turn on, the fan should be
visibly spinning through the top of the deck cover, and the
fan should be audible.
2. Clear any blockage in impeller housing. If problem
persists, motor is stuck. Return pump to place of
purchase if under warranty.
Condensate is
overflowing from
unit
1. Power is not supplied
to pump.
2. Pump is in overflow
condition.
3. Pump is not level.
4. Outlet flow is blocked.
5. Pump impeller is not
turning.
1. Take top of pump off of tank and move the float up by
hand. The pump motor should turn on, the fan should be
visibly spinning through the top of the deck cover, and the
fan should be audible.
2. The inlet flow to condensate pump is exceeding outlet
flow. Check to ensure that pump safety switch (alarm
circuit) is connected to appliance. The safety switch
connection will shut off appliance in this condition.
3. Check to ensure that pump is level. If pump is not level,
it may not activate, causing water to overflow from tank.
Place unit on a flat and level surface.
4. Check outlet tubing to ensure that it is not kinked or
blocked. Clear blocked tubing of slime and debris. Clean
inlet and outlet piping.
5. Clear any blockage in impeller housing. If problem
persists, motor is stuck. Return pump to place of
purchase if under warranty.
Pump will not
shut off
1. Outlet flow is
blocked.
1. Check outlet tubing to ensure that it is not kinked or
blocked. Clear blocked tubing of slime and debris. Clean
inlet and outlet piping.
WARRANTY
All pumps manufactured by or for DiversiTech Corporation (the Company)
and sold by the Company under the Asurity or DiversiTech brand are
warranted to be free of defects in workmanship and materials for a period
of 36 months from date of sale from the distributor to the contractor. The
Company will credit, repair or replace, at its option, any Pump if deemed
defective within this time period. All products returned to the Company must
include a return authorization issued by the Company. The returned product
should be suitably packaged and shipped prepaid from the point of ship-
ment to the point designated in the Company’s return authorization.
This warranty is a limited warranty and shall be in lieu of any other
warranties, expressed or implied, including, but not limited to, any implied
warranty of merchantability or fitness for a particular purpose. There are
no other warranties that extend beyond the description of the face hereof.
The liability of the Company arising out of its supply of said products, or
their use shall not in any case exceed the cost of correcting defects in the
products as set forth above. The Company shall not be liable for any costs
or damage incurred by its customers in the removal or replacement of
defective products from units in which the products have been assembled.
In no event shall the company be liable for loss of profits, indirect,
consequential, or incidental damages.
