Divus Heartbeat, User Manual

Page 1: ...DIVUS HEARTBEAT user manual 1 DIVUS HEARTBEAT User manual Version 1 0 REV05 2018 04 16 ...

Page 2: ... The present agreement also applies to special appendices to the manual This manual can contain terms and descriptions which improper use by third can harm the copyrights of the author Please read the manual before beginning and keep the manual for later use The manual has been conceived and written for users who are experienced in the use of PCs and automation technology CONVENTIONS KEYS Keys tha...

Page 3: ..._____ 9 2 1 1 GENERAL SCHEME_____________________________________________________________________ 9 2 1 2 ISOLATED NETWORK SCHEME _________________________________________________________ 10 2 1 3 DIVUS SECURE INTRANET DSI SCHEME________________________________________________ 12 2 1 4 RESIDENTIAL INTERCOM NETWORK RIN SCHEME_______________________________________ 13 3 WEB INTERFACE________________...

Page 4: ...______________________________________________________________ 28 3 13 SETTINGS NETWORK SETTINGS PAGE ___________________________________________________ 29 3 13 1 DHCP________________________________________________________________________________ 29 3 13 1 1 DSI _____________________________________________________________________________ 29 3 13 1 2 RIN _________________________________________...

Page 5: ...HIRD PARTY DEVICES__________________________________________________________ 41 6 ADVANCED TOPICS___________________________________________________________________________ 42 6 1 HOW TO MOVE A DEVICE USING A STATIC IP ADDRESS TO YOUR HEART ______ 42 6 2 HOW TO USE THE LOG FILTERING SEARCHING FUNCTION ___________________________________ 42 6 3 HOW TO EDIT VOIP ACCOUNTS ON THE DIVUS HEARTBEAT _____...

Page 6: ...ng the most sensitive devices from undesired external attacks Managing controlling and troubleshooting your network and its devices allowing you to solve very complex network tasks and requirements automatically The DIVUS HEARTBEAT is made of two parts the manager and the managed switch These parts are held together with the 19 inch rack adapters It may be expanded by adding any number of addition...

Page 7: ...orts If e g you connect one single device to the Residential Intercom port and it needs power over the network cable you must use a so called PoE injector or an additional DIVUS MANAGED SWITCH now have a quick look at the 3 networks 1 2 1 DIVUS SECURE INTRANET The DIVUS Secure Intranet is meant to offer an isolated secure network for your smart home devices E g a DIVUS KNX SERVER DIVUS TOUCHZONE a...

Page 8: ...ITCH to be connected to the main RIN Residential Intercom Network port 1 2 3 HOME LAN WAN it may or may not be As default this port connects the DIVUS HEARTBEAT and the devices attached to it to the internet 1 3 THE MANAGED SWITCH DMS 8P L2 The MANAGED SWITCH is an 8 ports full PoE switch with two additional ports to connect to other devices in a chain It is known to the manager which is therefore...

Page 9: ...e internet is shown in the general scheme The above shows a typical network structure probably the one most frequently adopted But to best understand how the DIVUS HEARTBEAT handles different setups there are some other points to consider 1 Usually the planned scheme is the one shown above but when the automation devices and network are commissioned there is no router yet it will follow weeks or e...

Page 10: ...ices e g a DIVUS KNX SERVER are reachable from anywhere 4 To open additional communication channels to for custom devices you can use special pre sets or define your own new rules See chapters 3 14 6 5 6 6 for details At this point an isolated system is ready to be used A system where a router will follow in the future can also work with this configuration without any problems When the router is f...

Page 11: ...lls to dhb heartbeat to the desired underlying IP addresses The DIVUS HEARTBEAT is able to switch from an isolated network see 2 1 2 to a connected one see 2 1 1 or vice versa every time it is needed START RUN DHCP CLIENT DHCP SERVER FOUND PLAY DHCP SERVER PREVIOUS ADDRESS AVAILABLE USE PREVIOUS ADDRESS NETWORK NO YES STOP OWN DHCP SERVER YES USE DEFAULT ADDRESS NETWORK NO ...

Page 12: ...g big downloads or streaming on a home LAN device If will be safer o partly because it is in a separate network o partly because there is a firewall between your home automation devices and your domestic LAN devices Devices connected to your DSI are considered trustworthy and therefore have access to all other networks and their devices The DSI is part of the same network where your domestic LAN d...

Page 13: ...SECURE intranet are considered trustworthy and can therefore reach all other devices So showing e g the camera stream of an EXTERNAL UNIT on a DIVUS TOUCHZONE placed in the DSI is not a problem it will be accessible per default 3 A device from the home LAN might want to access something inside the RIN An example may be a mobile device to be connected to the VoIP system and therefore needing access...

Page 14: ...ACCESS THE SETUP WIZARD The first time the device is started it will show the setup wizard which is used to store the most important information about the device and the project Choose between English default or German to immediately switch 3 1 1 STEP 1 START ...

Page 15: ...DIVUS HEARTBEAT user manual 15 3 1 2 STEP 2 LICENSE AGREEMENT Read and accept the license terms checking the checkbox in step 2 ...

Page 16: ...er manual 16 3 1 3 STEP 3 SYSTEM INTEGRATOR DETAILS Fill in at least the fields with a about the system integrator but we recommend taking the time to fill out all the fields to have complete and clear reports thereafter ...

Page 17: ...DIVUS HEARTBEAT user manual 17 3 1 4 STEP 4 CUSTOMER DETAILS Again fill in at least the fields with a about the customer again we recommend to fill out all the fields ...

Page 18: ...tnames must be different to avoid issues You may change dhb dhb end if longer than 15 characters total Alternatively you may also use dhb serial number e g dhb 21234 as hostname You can find the serial number on the status page 3 1 6 STEP 6 NETWORK CONFIGURATION DIVUS SECURE INTRANET advanced features we recomme DHCP ...

Page 19: ...recommended setting is using static IP addresses for this network If using the DHCP server function for the RIN please make sure that there is no other device in this network having an active DHCP service 3 1 8 STEP 8 SUMMARY LAST STEP This last step shows the access data and the most important settings to be confirmed pushing the FINISH button Please note that you have to remember these settings ...

Page 20: ... details 3 2 SYSTEM STATUS PAGE s state with memory and disk usage name and IP addresses load uptime and the 3 3 SYSTEM UPGRADE If the DIVUS HEARTBEAT has access to the internet it will check whether there is a new firmware version available online when you open this page If so you will be informed and may start the upgrade procedure by pushing the button ...

Page 21: ...ROCEDURE 1 When you push the upgrade button confirm the upcoming alert window with I confirm or interrupt the procedure choosing CANCEL Note that your configuration will remain unchanged after an upgrade 2 After confirmation the download will start ...

Page 22: ...DIVUS HEARTBEAT user manual 22 3 After the upgrade Confirm the reboot 4 You will be informed when the device is rebooted ...

Page 23: ...ng down signal is high low the boot up signal is medium low medium high Please always wait for the boot up signal if on site to be sure the system is completely up and running specially before a new network scan 3 5 DIVUS NETWORK REPORT PAGE This page shows the network scan report which is the result of the latest network scan see 3 6 It shows a graphical representation of all the devices which we...

Page 24: ...TCH and all the devices connected to it disposed around it A line shows which device is connected to which port Moreover a colour coding is used for the lines to show the conn GREEN LINE 1000 Mbit s BLUE LINE 100 Mbit s PURPLE LINE Manager to switch or switch to switch connection 1000 Mbit s So usually there will be two schemes with light blue background showing the MANAGER with its connected devi...

Page 25: ...atic IP address See chapter 6 1 on how to deal with such a case 3 5 2 THE PDF FILE OF THE REPORT The PDF file contains the same information as the report on the website plus some extra details the title page shows the project name and names and addresses of system integrator and customer and there are special pages showing the firewall and port forwarding rules which may have been added So the rep...

Page 26: ...EAT user manual 26 Once you pushed the Scan button you will see the progress of the scan graphically through a progress bar Depending on the number of connected devices the scan may need several minutes to complete ...

Page 27: ... can open them or download them as PDF files 3 8 SIP STATUS PAGE This page shows the status of your intercom system Registry Channels and Peers if you configured the DIVUS HEARTBEAT as VoIP SIP server Specially the Status column of the SIP Peers table is useful to see if all devices are registered and reachable ...

Page 28: ...o show only the interesting entries Please refer to chapter 6 2 for details and examples about log filtering 3 10 LOGS VOIP SIP LOGS PAGE The SIP VoIP server shows its log here Also see chapter 6 2 for the filtering searching function 3 11 LOGS CALL LOGS PAGE All calls are logged their time and duration can be found here See chapter 6 2 for the filtering searching function 3 12 SETTINGS SYSTEM PAG...

Page 29: ...server This allows the DIVUS HEARTBEAT to switch roles as required From server to client if another server is there from client to server if a previous server does not respond anymore 3 13 1 2 RIN 1 One single device connected to the Residential Intercom network In this case the best solution is to set the address on the device e g 192 168 69 10 2 Two or more devices connected to a DIVUS MANAGED S...

Page 30: ...onnected to a third party switch on the RIN If you use a third party switch to connect your devices to the RIN it will be shown as an unknown switch and you will lose the functionalities described in 2 C above Apart from that everything else will be the same as described above 3 14 SETTINGS SMART DEVICES PAGE This page allows to activate some special types of devices which are often used in smart ...

Page 31: ...DIVUS HEARTBEAT user manual 31 n the form to define a new rule appears For detailed instructions on the creation of firewall rules please see chapter 6 5 ...

Page 32: ... change due to network changes e g a new router in the future So if a device in the DSI has IP address 192 168 0 5 and some service on TCP port 81 you may want to reach it calling dhb heartbeat 9000 after having added this rule Incoming interface All or one specific network Protocol TCP Incoming port 9000 Source IP address range e g 192 168 0 0 24 which means all 192 168 0 x devices Destination IP...

Page 33: ...S SIP SETTINGS PAGE Here you get access to the two main configuration files for the SIP VoIP server function To understand the predefined numbering scheme see chapter 4 2 To see how to edit accounts or create group calls see chapter 6 3 and 6 4 ...

Page 34: ...ns A typical setup could look like this For most common cases the DIVUS HEARTBEAT may be used as a plug and play VoIP server meaning that just setting work The DIVUS HEARTBEAT uses a very flexible scheme to allow any complexity of intercom systems Please read the following part carefully to understand and use the scheme for all the devices you are going to setup 4 1 GENERAL DEFINITIONS 1 Even the ...

Page 35: ...ne 4 2 GENERAL VOIP ACCOUNT SCHEME FOR ZONE 1 AND ZONE 2 The default configuration of the DIV uses these schemes Name VoIP number SIP Account Default password AABCC AABCC AABCC Where A unit number starting from 1 e g 1 24 99 B zone number 1 or 2 where 1 means internal devices 2 external devices C device number from 01 to 99 13101 A 13 B 1 C 01 13101 13101 14201 A 14 B 2 C 01 14201 14201 1101 A 1 B...

Page 36: ...DIVUS HEARTBEAT user manual 36 4 2 1 BASE UNIT All systems will have a base unit with a set of predefined settings ...

Page 37: ...FOR EXTERNAL UNITS EXTERNAL UNITS use the same scheme used in DIVUS systems before the introduction of the DIVUS HEARTBEAT So the first EXTERNAL UNIT will have account 901 and password 901 the second 902 with password 902 and so on Name VoIP number SIP Account Default password 901 External unit 1 901 901 902 External unit 2 902 902 ...

Page 38: ...2 Concierge reception unit 2 802 802 Warning These default accounts are present to allow the first setup and testing to be quick and easy Once the system is tested successfully you must change all the accounts passwords to guarantee that it is not accessed by external offenders See chapter XX for details on editing your VoIP accounts For details on how to add edit or delete single SIP accounts or ...

Page 39: ...nected to the DSI DIVUS Secure Intranet like the KNX SERVER KNX SUPERIO OPTIMA App From the DSI use dhb heartbeat as IP address and 3000 or 3001 as Port If using 3001 check SSL Protection also All other settings may be chosen as usual VIDEOPHONE 4 App Use dhb heartbeat as VoIP server IP All other settings remain the usual ones 5 2 DIVUS SUPERIO AND OTHER WINDOWS BASED DIVUS DEVICES As URL for the ...

Page 40: ...US KNX SERVER AND KNX SUPERIO The network scan is not only important for generating e for these special devices KNX SERVER and KNX SUPERIO some rules are added automatically to facilitate the interaction with them Here they are each with a small explanation Destination How to reach Explanation KNX SERVER KNX SUPERIO on HTTP http ip address Allow devices from the home network to access the KNX SERV...

Page 41: ...of the appropriate network DSI or RIN depending on the device type See chapter 5 1 for details about the possible ways to connect to a DIVUS KNX SERVER KNX SUPERIO 5 7 ANALOGUE THIRD PARTY DEVICES You may use the DIVUS Videophone Box a special device which can make an analogue door opening device with video and audio capable of making SIP calls to the inside and streaming video over a URL You may ...

Page 42: ... new network Ideally this means setting it to use DHCP If the device should not support DHCP set its static IP address to the same network as the DIVUS HEARTBEAT Make sure the IP address you assign is currently free E g the Heartbeat is on 192 168 0 11 set the 4 Save the changes on the device reboot it if necessary 5 6 Now start a new network scan on the DIVUS HEARTBEAT to see it appear with its p...

Page 43: ...efault If we change the entry to Link and press the lens icon only entries having that keyword anywhere will be shown and all the others will be hidden If we use e g Link up Link or entries containing up what we want instead is obtained by inserting Link up You may also use the logical operators using uppercase characters e g Link AND up or more complex forms like Link up OR Link down AND port 4 i...

Page 44: ...assword secret to a longer more secure sequence You should do this for all the VoIP accounts you use 5 Finally save Then wait a few seconds for the new settings to be effective 6 4 HOW TO DEFINE CUSTOM VOIP GROUP CALLS ON THE DIVUS HEARTBEAT A group call allows to call multiple devices at once Then the communication will be established between the caller and the first callee to answer If no one an...

Page 45: ...nation The first line defines what number should be used for the group call and what accounts shall be part of the group The number 12345 will call two devices 1101 and 1102 Adding an additional number e g 3405 is simple just bove would become exten 12345 1 Dial SIP 1101 SIP 1102 SIP 3405 30 30 is the number of seconds it should ring i e the timeout In the second line the same number 12345 is repe...

Page 46: ...access everything on the other networks Home Network and DSI are separated by a firewall The RIN is protected by a firewall and is also physically a separate network Firewall rules may be used to open but also to close ports if necessary that field e g an empty SOURCE PORT field means the rule will apply to any source port In other words the source port will not act as a filter ...

Page 47: ...ich the rule shall be defined Protocol All TCP UDP ICMP Choose the protocol the rule should be applied to Source port s 80 81 82 83 Usually left empty meaning for any source port Destination port s 8080 A port or set of ports separated by commas without empty spaces to which the firewall should give or deny access Policy Allow Block Reject What action the rule should cause Description Use this to ...

Page 48: ...VOIP ACCESS Please note that this functionality anyway please follow these steps 1 Add a port forwarding rule to your internet router use any external port use 5060 and of course never use the ones where known services run like 80 443 etc This should be forwarded to port 5060 of your DIVUS HEARTBEAT In this case use the IP address 192 168 69 1 or if you changed that the new one as destination Use ...

Page 49: ...outer to HEARTBEAT For viewing also VIDEO from an IP cam during a SIP call you may need an additional port forwarding usually to port 80 of the cam The DIVUS Videophone 4 App has a special place for this use the public IP or domain name the chosen external port number and also video will be shown during an intercom call ...

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