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MAINTENANCE
Service
The Vectra® Genisys Laser applicators must be recalibrated annually. It is recommended that all Chattanooga Group laser products
be returned to the factory or an authorized servicing dealer for repairs or recalibration. Recalibration is also recommended after
the replacement or repair of any major component. Should the Vectra® Genisys Laser unit require service, contact the selling dealer or
Chattanooga Group Service Department.
All units returned to the factory for service must include the following:
WARRANTY REPAIR/OUT OF WARRANTY REPAIR
1.
Written statement containing the following information:
•
Return Authorization (RA) Number - Obtain from Factory
• Unit Model Number
• Unit Serial Number
• Contact person with Phone and Fax Numbers
• Billing Address (for Out of Warranty Repair)
• Shipping Address (Where to Ship Unit after Repair)
• Detailed Description of Problem or Symptoms
2.
Copy of original invoice issued at purchase of the unit.
3.
Ship the unit to address specified by an authorized service technician.
Service to these units should be performed only by Service Technicians certified by Chattanooga Group. Laser requires annual calibration,
from the date placed in service, by a Service Technician certified by Chattanooga Group.
Vectra® Genisys Laser
