Repairs
■
From DOCOMO mobile phones
(In Japanese only)
■
From land-line phones
(In Japanese only)
(No prefix)
151
(toll free)
●
Please confirm the phone number before you dial.
●
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo shop etc. near you on the NTT DOCOMO website or the i-mode site.
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
i-mode site iMenu
⇒
お客様サポート
(user support)
⇒
ドコモショップ
(docomo Shop) * In Japanese only
* Service available in: English, Portuguese, Chinese, Spanish, Korean.
* Unavailable from part of IP phones.
General Inquiries <docomo Information Center>
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※
If you use F-05C, you should dial the number
＋
81-3-6832-6600 (to enter '
＋
',
press and hold the '0' key for at least one second).
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※
If you use F-05C, you should dial the number
＋
81-3-6718-1414 (to enter '
＋
',
press and hold the '0' key for at least one second).
Loss or theft of FOMA terminal or payment of cumulative cost overseas
<docomo Information Center>
(available 24 hours a day)
■
From DOCOMO mobile phones
(available 24 hours a day)
■
From DOCOMO mobile phones
International call access code
for the country you stay
■
From land-line phones <Universal number>
■
From land-line phones <Universal number>
-81-3-6832-6600
*
(toll free)
International call access code
for the country you stay
-81-3-6718-1414
*
(toll free)
Don't forget your mobile phone
･･･
or your manners!
When using your mobile phone in a public place, don't forget to
show common courtesy and consideration for others around you.
* Unavailable from land-line phones, etc.
* Unavailable from part of IP phones.
●
If you lose your FOMA terminal or have it stolen, immediately take the steps necessary for suspending the use of the FOMA terminal.
●
If the FOMA terminal you purchased is damaged, bring your FOMA terminal to a repair counter specified by DOCOMO after returning to Japan.
* You might be charged a domestic call fee according to the call rate for the country you stay.
※
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
* You might be charged a domestic call fee according to the call rate for the country you stay.
※
For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Failures encountered overseas
<Network Support and Operation Center>
CA92002-6351
2011.1 (1st Edition)
To prevent damage to the environment,
bring used battery packs to a docomo
service counter, a docomo agent or a
recycle center.
(Business hours : 9:00 a.m. to 8:00 p.m.)
Universal number
international prefix
-8000120-0151
*
Universal number
international prefix
-8005931-8600
*
(Business hours : 9:00 a.m. to 8:00 p.m. (open all year round))
0120-005-250 (toll free)
0120-800-000 (toll free)
■
From DOCOMO mobile phones
(In Japanese only)
■
From land-line phones
(In Japanese only)
(No prefix)
113
(toll free)
* Unavailable from land-line phones, etc.
* Unavailable from part of IP phones.
(Business hours : 24 hours (open all year round))
0120-800-000 (toll free)
