431
Appendix/External Devices/Troubleshooting
Warranty and After-Sales Service
Warranty
・
A written warranty is provided with every FOMA
terminal; make sure that you receive it.
Store the warranty in a safe place when you have
read it and checked that it contains the “shop name/
date” you purchased it. If it does not contain the
necessary information, contact the shop where you
bought it. The warranty is valid for a period of 1 year
from the date of purchase.
・
This product and all accessories are subject to
change, in part or whole, for the sake of improvement
without prior notice.
・
Data registered in the phonebook, etc. may be lost or
become corrupted due to failure, repair or other
handlings of the FOMA terminal. It is recommended
that you make a note of the data in the phonebook,
etc. When your FOMA terminal is repaired and so on,
downloaded information via i-mode or i-
α
ppli (except
some data) are not forwarded to a repaired FOMA
terminal according to the copyright laws.
* In this FOMA terminal, the phonebook data, etc.
can be saved in the microSD memory card.
* In this FOMA terminal, i-motion files or i-
α
ppli data
can be saved to the microSD memory card.
* In this FOMA terminal, the phonebook data, etc.
can be saved in Data Center by subscribing to Data
Security Service (which is a pay service and
requires a subscription).
* If you have a PC, you can use DoCoMo keitai
datalink (
P392) and FOMA USB Cable with
Charge Function 01 (optional) or FOMA USB Cable
(optional) to transfer and store the contents
registered in the phonebook, etc. on a PC.
After-Sales Service
■
When problems occur
Before requesting service, read the section
“Troubleshooting”.
If the problem still persists, contact “Repairs” on the
back of this manual.
■
If the result of inquiries indicates that a repair is
required
Take your FOMA terminal to a repair office
designated by DoCoMo. Be sure to check the
opening hours of the repair office before you go.
Note that you must present the warranty.
●
In the warranty period
・
The FOMA terminal will be repaired at no
charge subject to the conditions of the warranty.
・
The written warranty must be presented to
receive warranty service. The subscriber will be
charged for the repairs without presentation of
the written warranty or repairs of defects
resulting from misuse, accident or neglect, etc.
even during the warranty period.
・
The subscriber is charged even during the
warranty period for the repair of failures caused
by the use of devices or consumable items that
are not DoCoMo-specified.
・
The subscriber is charged for the repairs of the
damaged LCD or connector after the purchase.
●
Repairs may not be possible in the following
cases:
Repair may not be possible when corrosion due
to exposure to moisture, condensation or
perspiration is detected in a moisture seal
reaction or test, or if any of the internal boards are
damaged or deformed. Since these conditions
are outside the scope of the warranty, a repair, if
at all possible, will be charged.
●
After expiration of the warranty
All repairs that are requested are charged.
●
Replacement parts
Basically, the FOMA terminal’s replacement parts
(parts required to maintain product function) will
be kept in stock for at least 6 years after
termination of production. Please keep in mind
that it may not be possible to repair your phone
depending on the nature of the required repair
because of a lack of parts, etc. It may still be
possible to repair your phone depending on the
nature of the required repair even after this
period. Contact “Repairs” listed on the back of
this manual.
■
Notes
・
Do not modify the FOMA terminal or its
accessories.
・
Fire, injury or damage may result.
・
If the equipment is modified, it will be repaired
with your consent that the modified parts have
been restored to the condition at the time of
purchase. However, repair may be refused
depending on the nature of modification.
The following cases may be regarded as the
modification:
・
Stickers are attached on the part of the LCD or
button.
・
The FOMA terminal is decorated using the
adhesive.
・
The exterior is replaced by other than the
condition at the time of purchase.
・
Repair of failures or damage caused by
modification are charged even during the
warranty period.
・
Do not remove any inscription stickers attached to
your FOMA terminal.
The inscription stickers certify that the FOMA
terminal satisfies specific technical standards.
Note that if stickers are removed intentionally or
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