Loss or theft of terminal or payment
of cumulative cost overseas
〈docomo Information Center〉
(available 24 hours a day)
* You are charged a call fee to Japan when
calling from a land-line phone, etc.
From DOCOMO mobile phones
-81-3-6832-6600
*
(toll free)
International call access
code for the country
you stay
* If you use L-02E, you should dial the number
+81-3-6832-6600 (to enter '+', touch and
hold the '0' key for at least one second).
From land-line phones
〈Universal number〉
-8000120-0151
*
Universal number
international prefix
* You might be charged a domestic call fee
according to the call rate for the country you stay.
* For international call access codes for major
countries and universal number international prefix,
refer to DOCOMO International Services website.
Failures encountered overseas
〈Network Support and Operation Center〉
(available 24 hours a day)
* You are charged a call fee to Japan when
calling from a land-line phone, etc.
From DOCOMO mobile phones
-
81-3-6718-1414
*
(toll free)
International call access
code for the country
you stay
* If you use L-02E, you should dial the number
+81-3-6718-1414 (to enter '+', touch and
hold the '0' key for at least one second).
From land-line phones
〈Universal number〉
-
8005931-8600
*
Universal number
international prefix
* You might be charged a domestic call fee
according to the call rate for the country you stay.
* For international call access codes for major
countries and universal number international prefix,
refer to DOCOMO International Services website.
● If you lose your terminal or have it stolen, immediately take the steps necessary for suspending
the use of this terminal.
● If this terminal you purchased is damaged, bring your terminal to a repair counter specified by
DOCOMO after returning to Japan.
